By Fallen line, sparks or smoke
Stay back at least 8 metres, keep clear of standing water near a downed line, and call 111 first. Around the Katikati orchards a line dropped by an artificial-shelter structure or windblown tree can sit live among the vines.
Help your neighbours
Live community map & report a power cut
If neighbours are also without power, the fault is on the network, not your switchboard. The map below shows outages reported by other Selectra readers across New Zealand in real time. Use it as a first diagnostic before you call: if an active outage is already plotted near you, crews likely know about it. A short anonymous report helps others see what is happening in your suburb. It does not replace the call to your lines company.
Immediate danger
Fallen power line, sparks, burning smell or smoke? Call 111 before reporting anything else. Stay back at least 8 metres from any downed line.
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Report a power cut
Thanks: your report is recorded
Now make the official call to your lines company so a crew is dispatched. For a fallen line or any hazard, dial 111 first.
Who fixes the fault
Your lines company and its 24/7 fault line
Only the lines company that owns the poles and wires in your street can dispatch a crew. Call the number below if your report shows the outage is on the network.
Powerco
Katikati and the Western Bay of Plenty
National Powerco faults line, answered 24/7. The same number covers Katikati township and the surrounding orchard and coastal network.
Coverage: Katikati township, Athenree, Tahawai, Aongatete, Kauri Point, Tanners Point, and the surrounding Western Bay of Plenty orchards toward Waihi Beach.
Orchards, harbour and range
What drives Western Bay outages
Katikati sits between the Kaimai Range and Tauranga Harbour, wrapped in horticulture. The orchard landscape and the coastal exposure together shape the local outage profile.
Orchard shelter and canopy
Aongatete, Tahawai, the orchard roads: tall shelter trees, artificial-shelter cloth and orchard machinery sit close to overhead lines. A panel torn loose or a limb down in a blow is a common trigger for a localised cut.
Easterlies and harbour salt
Kauri Point, Tanners Point, the harbour edge: easterly fronts and ex-tropical storms drive most of the bigger cuts, and salt-laden air on the coastal feeders adds to insulator and conductor wear over time.
Long coastal feeders
Athenree, the Waihi Beach approach: spread-out coastal settlements sit at the end of long lines. Restoration takes longer here than in the township because crews must drive and patrol the feeder to find the fault.
A Katikati tip
Many orchards run packhouse and frost-protection load on heavy connections. If the shed or pump goes dark but the house stays on, check the orchard sub-board and motor protection before ringing the fault line. During harvest and frost-fan season, a generator changeover wired ahead of time keeps the critical orchard load running through a network outage.
Appliance damaged after a Katikati outage? Your claim path
Powerco does not run a standing public surge-claim portal, so for a Western Bay household the dependable route is through your insurer and your retailer. Record the details while the outage is fresh.
- 1Call 0800 27 27 27 and ask for the incident reference, the time and the recorded cause of the outage.
- 2Open a claim with your contents insurer, since surge damage to appliances is normally covered by a standard contents policy.
- 3Send a written notice to your electricity retailer with the incident reference, photos, the receipt and a registered electrician's report linking the failure to the network event.
- 4Expect 4 to 8 weeks. Appliances under 5 years old with a clear electrician's report do best; pure-weather outages are usually treated as force majeure.
Katikati questions
Frequently asked questions: Katikati outages
Powerco, 24 hours a day, on 0800 27 27 27. The same number covers Katikati township, Athenree, Tahawai, Aongatete and the surrounding orchards. For a hazard such as a fallen line, dial 111 first.
Check the live community map above for nearby reports, then confirm against the official Powerco outage map, which plots active and planned outages by address across the Western Bay. If nothing is shown and only your home is affected, the fault is most likely your own switchboard.
A single fault in Katikati township is often restored within 1 to 2 hours. Outages on the long coastal feeders toward Athenree or the orchard roads can run 2 to 6 hours, and a major easterly or ex-tropical storm bringing trees and shelter down can stretch longer because crews must patrol and clear each line.
Yes. Powerco gives at least 5 working days notice of planned maintenance by letter or email, and lists the work on the live outage map under "Planned". Households with someone medically dependent on power should register through their electricity retailer so they get direct notice ahead of any planned cut, which matters during the kiwifruit season.
Powerco has no standing public surge-claim portal, so start with your contents insurance, which usually covers appliance damage from power surges. Also send a written request to your electricity retailer with the incident reference, photos, the receipt and a registered electrician's report. Claims tied to a specific network equipment fault succeed more often than those from storm or wind outages.
Nearby outage guides
Power outages across the Bay of Plenty
Same storm front, different lines company. If the cut reaches a neighbouring town, here is the right 24/7 fault line and live map for the rest of the Bay of Plenty.
See the regional hub: Bay of Plenty power outages, or browse every New Zealand region.