2degrees: Customer service, hotline and service hours at a glance
2degrees offers electricity for homes in New Zealand, bundled with its broadband and mobile services, giving the consumer one bill and sharp bundle discounts. The provider supplies Standard User and Low User plans, with easy switching and in-app tools to track usage and pay bills. No gas is offered. The client can manage power, internet and mobile together, backed by nationwide support and straightforward pricing.
How can you contact 2degrees?
The table below gives you a complete overview of all the ways you can contact 2degrees.
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What is the 2degrees phone number?
If you have questions about your bill, contract, or general inquiries about the company, you can reach the 2degrees customer service by phone at the following number:
With many providers, there can be long waiting times on the phone hotline. Alternative contact options usually allow for faster and simpler communication.
2degrees hotline not reachable? – What you can do
If 2degrees cannot be reached by phone, there are several ways to still get support:
When to Contact Your Electricity Distributor Instead of 2degrees
Your electricity distributor is responsible for the physical network that delivers electricity to your property, including poles, wires, substations, and transformers. They manage the infrastructure that ensures electricity reaches homes and businesses safely and reliably.
Contact your distributor immediately if you notice any of the following:
- Fallen or damaged power lines
- Sparks, smoke, or fires near power infrastructure
- Sudden or widespread power outages in your area
- Exposed live wires or other safety hazards
While waiting for the distributor to respond, keep a safe distance from damaged equipment or fallen wires and ensure that others do the same. Do not attempt to move or touch any electrical infrastructure yourself. Distributors are specially trained to handle emergencies safely and restore power efficiently. For any network or infrastructure issues, always contact the distributor first rather than 2degrees to ensure the situation is managed correctly.
When should you contact 2degrees in writing?
Send your questions and requests in writing via email or the contact form on 2degrees 's website.
How to make a complaint to 2degrees
If you are a consumer who is dissatisfied with any aspect of the service provided by 2degrees, you can submit a complaint through several convenient channels. Complaints can be sent by email, completed via the online contact form, or posted by mail. Providing clear details about the issue helps the team understand and respond effectively. 2degrees is committed to reviewing each complaint promptly and ensuring concerns are addressed fairly and resolved as quickly as possible.
Escalating your complaint
If unresolved, escalate to Utilities Disputes Limited (UDL), NZ’s independent dispute resolution service for electricity and gas.
- Online form: UDL complaint form
- Phone: 0800 22 33 40 or +64 4 914 4630
- Email: [email protected]
- Postal address: Freepost 192682, PO Box 5875, Wellington 6140
For more info: UDL official site.
Conditions for submitting a complaint
- You must be the account holder or registered director (for businesses).
- Your provider must be a UDL member or obligated to be one.
- Attempt to resolve with the provider before contacting UDL.
If the complaint is not resolved in 20 working days or you are unsatisfied with the solution, you can request a review by UDL. Keep all documents and correspondence.