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Selectra New Zealand
Ecotricity logo
NZ electricity retailer

Ecotricity electricity

Founded in 2013 and headquartered in Auckland, Ecotricity supplies electricity to households across New Zealand. Compare plans, contact, app, ownership and reviews below.

See Ecotricity plans Contact Ecotricity
Founded 2013 35,000 ICPs (connections) New Zealand Privately owned

Founded

2013

Years in NZ market

Customers

35,000 ICPs (connections)

Connections served

Employees

58

Workforce size

About

Who is Ecotricity?

The company is headquartered in Auckland, where it bases its senior management, customer operations and regulatory functions.

Ecotricity was established in 2013. A longer track record means more years operating under New Zealand's regulatory framework and a wider history of customer feedback, billing systems and grid relationships.

Ecotricity is part of the Genesis Energy Limited group, which provides shared governance, financial backing and a broader pool of expertise.

The company is based in New Zealand and is regulated by the Electricity Authority and the Commerce Commission.

Ecotricity plans

Current Ecotricity electricity plans

Live plan data from the Selectra Energy-Core API. Compare contract length, exit fees, solar buy-back and renewable status side-by-side, then confirm your address-specific quote with the retailer before switching.

Ecotricity logo
Domestic

ecoANYTIME

Contract
no fixed term
Exit fees
$150 break fee if you do not give 30 days’ notice before switching or disconnecting
Bond / deposit
$150 residential bond if required

Perks & tags

Green energy No exit fees Smart meter required Low user offer Standard user offer Uncontrolled Solar buy back
Ecotricity logo
Domestic

ecoSAVER

Contract
no fixed term
Exit fees
$0
Bond / deposit
$150 bond if required (residential)

Perks & tags

Green energy No exit fees Smart meter required Ev plan Low user offer Standard user offer Controlled Day night plan Solar buy back
Ecotricity logo
Domestic

ecoSOLAR

Contract
no fixed term
Exit fees
NZ$150 break fee if you do not give 30 days’ notice (after 10 days from switch)
Solar buy-back
21c per kWh (peak, 7–11am & 5–9pm weekdays); 16c per kWh (off-peak)
Bond / deposit
Residential bond, if required: NZ$150

Perks & tags

Green energy No exit fees Smart meter required Low user offer Standard user offer Solar buy back
Ecotricity logo
Domestic

ecoWHOLESALE

Contract
no fixed term
Exit fees
$0
Bond / deposit
$150 bond if required (residential)

Perks & tags

Green energy No exit fees Smart meter required Solar buy back
Ecotricity logo
Business

ecoWHOLESALE Commercial

Contract
3 years
Exit fees
10% of remaining contract value

Perks & tags

Green energy Smart meter required Solar buy back
Ecotricity logo
Business

ecoSAVER commercial

Contract
3 years
Exit fees
10% of remaining contract value (early termination of term agreement)

Perks & tags

Green energy Smart meter required Day night plan Solar buy back
Ecotricity logo
Business

Export 144

Contract
up to 10 years fixed term
Exit fees
10% of remaining contract value

Perks & tags

Green energy Smart meter required Solar buy back
See Ecotricity plans in detail

Self-service

Manage your Ecotricity account online

Pay bills, track consumption, update payment details and message support — without a phone call.

Online account

Web portal for desktop & tablet

  • View and download every bill since you joined.
  • Submit a self-read meter reading.
  • Update bank details, address and payment method.
  • Message customer service without queueing on the phone.
Sign in to Ecotricity

Get in touch

Contact Ecotricity

Phone

0800 845 000

Mon–Fri 8:30am–5:30pm

Email / contact form

[email protected]

Head office

Level 16, 48 Emily Place, Auckland 1010

Faults & emergencies

0800 845 000 (after-hours faults triage; they’ll provide the correct regional faults number)

Verdict

What to expect from Ecotricity

Regulated NZ retailer

Ecotricity is licensed by the Electricity Authority and bound by the Consumer Care Guidelines for residential customers.

Switching is free

Joining Ecotricity takes 5–10 working days. Your power supply is not interrupted, and the new retailer handles the transfer with your old one.

Compare before you switch

Always cross-check Ecotricity prices against other retailers — savings depend on your kWh usage and region.

Save up to $400 per year
Free comparison, no commitment

Not sure Ecotricity is the cheapest option for you?

Kiwi households can save up to $400 per year by switching to the right retailer for their usage. Compare every NZ electricity retailer in under a minute.

Compare all NZ retailers

Common questions

The Selectra expert answers your questions about Ecotricity

Ecotricity is one of New Zealand's licensed electricity retailers, regulated by the Electricity Authority. Whether it is the right fit for your household depends on your usage profile, region, and the rates available on the plans listed above. Always compare your quoted price against several other retailers based on your address and 12-month consumption before you switch.

Switching to Ecotricity is usually completed within a few days, up to a regulated maximum of 10 working days, and your power supply is never interrupted. Sign up online with your address and ICP number (printed on any past power bill). Ecotricity will handle the transfer with your current retailer, including the final reading.

New Zealand consistently runs one of the greenest grids in the OECD: around 80% to 90% of grid electricity comes from renewable sources (hydro, geothermal, wind), with recent full-year figures sitting above 85% and individual quarters occasionally exceeding 95%. Some retailers (notably Mercury and Meridian) market themselves as 100% renewable. Check the plan badges above — offers tagged green energy are sold as renewable-only.

Most NZ electricity plans have no exit fees on open-term contracts. Fixed-term plans may include a break fee if you switch before the term ends. The "Exit fees" line on each plan card above shows the current policy.

You can reach Ecotricity by phone at 0800 845 000, Mon–Fri 8:30am–5:30pm. Most retailers also offer in-app support, web chat and an online help centre — see the Account & app section above.