Ecotricity: Company Overview and Services
Ecotricity offers electricity supply from 100% renewable sources, mostly wind, hydro and solar, for domestic and business customers across Aotearoa. The consumer can choose time-of-use and day/night pricing, EV-friendly options, and solar buy-back for exported power, generally with no exit fees. Smart meters are needed for most plans. Ecotricity is electricity-only and does not provide gas, and supports detailed usage insights through online tools.
Who is Ecotricity?
Based in Auckland, the company locates many of its core corporate functions such as senior management, legal affairs and investor relations close to the local community and market it serves.
When was Ecotricity energy founded? It was established in 2013, and that founding date matters to clients because it signals operational maturity and a verifiable track record: a longer history suggests the provider has experience managing system risks, responding to regulatory change, investing in infrastructure and customer service, and building commercial and community relationships and is more likely to demonstrate creditworthiness and honour warranty or long-term commitments; by contrast, a recent founding date can indicate agility and innovation but generally warrants closer due diligence for long-term contracts.
Being part of the Genesis Energy Limited group, the business benefits from established governance, shared resources, and coordinated strategy—ensuring clients receive consistent quality, access to broader expertise, and solutions aligned with industry best practices.
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Led by Al Yates, the organisation benefits from clear strategic direction, strong representation in industry and public forums, and decisive operational guidance—ensuring clients receive confident, well-led service and innovative solutions.
Key Facts About Ecotricity Background and Size
Originating from New Zealand, the company is governed by the legal, regulatory, and consumer-protection frameworks of that jurisdiction, which guide its operations and compliance obligations.
Employing around 58 people, the size of the workforce indicates the company’s capacity to manage operations, maintain infrastructure, and deliver services, which can affect the reliability and responsiveness experienced by customers.
Serving approximately 35,000 ICPs (connections) customers, the size of the provider’s customer base can reflect its experience in managing a range of connections and the maturity of its service systems. A larger customer base usually indicates a well-established processes and widespread support, while a smaller base might suggest a more niche or local focus.
The company is not publicly listed and does not produce market disclosures in the same way as listed entities.
Major shareholders include Genesis Energy Limited (100% ownership, Nov 2024), highlighting the primary stakeholders who hold influence over strategic and long-term decisions.
Manage Your Account Digitally
Access your balance, pay bills, track your usage, and update your personal details securely from any device, anytime. Enjoy the convenience of handling all your account needs from the comfort of your home or on the go.
Ecotricity makes it simple to manage your energy account digitally, providing both online and app-based options. You can access your account, view bills, track usage, and update payment information securely through https://portal.ecotricity.co.nz/powercommerce/eco/fo/portal/start.
For any questions or support, you can contact Ecotricity by phone at 0800 845 000. Support is available during Mon–Fri 8:30am–5:30pm to assist with billing, usage inquiries, or general questions.
Why Choose Ecotricity
Choosing the right electricity provider can make managing your energy simpler, more convenient, and tailored to your household needs. Ecotricity offers reliable service, flexible payment options, and user-friendly tools to monitor and manage electricity usage efficiently.- Customers can access online account to view bills, track consumption, submit meter readings, and receive important notifications—all from the comfort of home or on the go. Transparent pricing and clear communication ensure no surprises, helping households stay in control of their energy usage.
- In addition, Ecotricity provides responsive customer support, ready to assist with billing, usage inquiries, and general guidance whenever you need help.
- By combining convenience, transparency, and reliable service, Ecotricity delivers a seamless electricity experience that meets the needs of residential customers across New Zealand, making it easy to manage energy efficiently and confidently.