NZ electricity retailer

Just Energy electricity

Q: How do I contact Just Energy customer service?

You can reach Just Energy by phone at 0508 587 836, Mon–Fri 8am–5pm (excluding public holidays). Most retailers also offer in-app support, web chat and an online help centre — see the Account & app section above.

Founded in 2010 and headquartered in Auckland, Just Energy supplies electricity to households across New Zealand. Compare plans, contact, app, ownership and reviews below.

See Just plans Contact Just

Founded 2010 New Zealand

Founded

2010

Years in NZ market

About

Who is Just Energy?

The company is headquartered in Auckland, where it bases its senior management, customer operations and regulatory functions.

Just Energy was established in 2010. A longer track record means more years operating under New Zealand's regulatory framework and a wider history of customer feedback, billing systems and grid relationships.

Just Energy is part of the Pulse Energy Alliance LP group, which provides shared governance, financial backing and a broader pool of expertise.

The company is based in New Zealand and is regulated by the Electricity Authority and the Commerce Commission.

Just plans

Current Just Energy electricity plans

Live plan data from the Selectra Energy-Core API. Compare contract length, exit fees, solar buy-back and renewable status side-by-side, then confirm your address-specific quote with the retailer before switching.

Domestic

User Plan

Contract: no fixed term
Exit fees: no exit fees

Perks & tags

No exit fees Can add gas Low user offer Standard user offer

Domestic

Natural Gas Plan

Contract: no fixed term
Exit fees: $0

Perks & tags

No exit fees Can add gas

See Just plans in detail

Self-service

Manage your Just account online

Pay bills, track consumption, update payment details and message support — without a phone call.

Online account

Web portal for desktop & tablet

View and download every bill since you joined.
Submit a self-read meter reading.
Update bank details, address and payment method.
Message customer service without queueing on the phone.

Get in touch

Contact Just Energy

Phone

0508 587 836

Mon–Fri 8am–5pm (excluding public holidays)

Email / contact form

[email protected]

Head office

Pulse Energy, PO Box 10044, Dominion Road, Auckland 1446

Faults & emergencies

0508 587 836 - Press 1 (Faults)

Verdict

What to expect from Just Energy

Regulated NZ retailer

Just Energy is licensed by the Electricity Authority and bound by the Consumer Care Guidelines for residential customers.

Switching is free

Joining Just takes 5–10 working days. Your power supply is not interrupted, and the new retailer handles the transfer with your old one.

Compare before you switch

Always cross-check Just prices against other retailers — savings depend on your kWh usage and region.

Save up to $400 per year

Free comparison, no commitment

Not sure Just Energy is the cheapest option for you?

Kiwi households can save up to $400 per year by switching to the right retailer for their usage. Compare every NZ electricity retailer in under a minute.

Compare all NZ retailers

Common questions

The Selectra expert answers your questions about Just Energy

Just Energy is one of New Zealand's licensed electricity retailers, regulated by the Electricity Authority. Whether it is the right fit for your household depends on your usage profile, region, and the rates available on the plans listed above. Always compare your quoted price against several other retailers based on your address and 12-month consumption before you switch.

Switching to Just Energy is usually completed within a few days, up to a regulated maximum of 10 working days, and your power supply is never interrupted. Sign up online with your address and ICP number (printed on any past power bill). Just Energy will handle the transfer with your current retailer, including the final reading.

New Zealand consistently runs one of the greenest grids in the OECD: around 80% to 90% of grid electricity comes from renewable sources (hydro, geothermal, wind), with recent full-year figures sitting above 85% and individual quarters occasionally exceeding 95%. Some retailers (notably Mercury and Meridian) market themselves as 100% renewable. Check the plan badges above — offers tagged green energy are sold as renewable-only.

Most NZ electricity plans have no exit fees on open-term contracts. Fixed-term plans may include a break fee if you switch before the term ends. The "Exit fees" line on each plan card above shows the current policy.

You can reach Just Energy by phone at 0508 587 836, Mon–Fri 8am–5pm (excluding public holidays). Most retailers also offer in-app support, web chat and an online help centre — see the Account & app section above.