The Energy login process gives customers secure and convenient access to their online account or mobile app. Users can log in to view and pay bills, check transactions, track electricity or gas usage in real time, submit meter readings, manage payment options, and receive account notifications.
- A recent Mercury Energy Energy bill showing your Account number.
- A working email address you control (for verification and password resets).
- Your mobile device with internet access.
- Optional: biometric login (fingerprint or Face ID) if supported.
How Does the Mercury Energy Energy Login Process Work?
The Mercury Energy login process provides quick, secure access to your energy account or mobile app. Manage electricity or gas plans, view payments, track usage, and stay in control of your account from anywhere in New Zealand.
Mercury Energy Energy Login for the First Time
- ✔️ Download the official app from your device’s app store.
- ✔️ Open the app and choose Register / Create account if needed.
- ✔️ Enter your email, create a strong password, and provide the account number or ICP.
- ✔️ Confirm your email by clicking the verification link.
- ✔️ After verification, sign in with your email and password.
- ✔️ Optionally enable biometric login (fingerprint/Face ID) or PIN for faster access.
- ✔️ Available on Google Play: Mercury App for Android
- ✔️ Available on App Store: Mercury App for iPhone/iPad
Why Should I Use the Mercury Energy Energy App?
Using Mercury Energy’s app makes managing your account simpler and more convenient. Instead of relying on paperwork or phone calls, you have a single place to keep track of your energy services, giving you peace of mind and easy access whenever you need it.
The app also helps you stay informed about your energy use and account status. By having everything in one place, you can quickly see trends, updates, or notifications that matter to you, making it easier to stay on top of your energy needs.
Beyond convenience, the app encourages smarter energy management. It provides insights and guidance that can help you make small, informed choices in your day-to-day energy use, ultimately supporting more efficient and sustainable habits.
- Mercury Energy App Features
- View and pay your bill securely in-app.
- Track electricity usage hourly, daily, and monthly.
- Receive weekly usage summary notifications each Wednesday.
- Manage electricity, gas, broadband, and mobile services.
- Track piped gas usage where available, if eligible.
- Order LPG bottle refills directly within the app.
- View broadband data usage and connection status.
- Monitor mobile plan usage and purchase add-ons.
- Check known outages, faults, and planned maintenance.
- Start a chat with TILI or support.
- Update account details, login email, and password.
- Set up SmoothPay budgeting from the app.
- Earn rewards points from payments and challenges.
- Redeem rewards, including Free Power Days offers.
Are you a client of Mercury Energy? Share with us your opinion!
Common Login Problems for Mercury Energy Energy App
| Problem | Possible Causes | Solutions |
|---|---|---|
| Did not receive verification / reset email |
- Wrong email used - Email in Spam/Junk - Corporate/ISP filters blocking delivery |
1. Search mailbox for provider name 2. Check Spam/Junk/Promotions 3. Add sender to safe-senders 4. Corporate email: ask IT to whitelist provider domain 5. If still missing, contact support with account number and ID |
| Account number / ICP not recognised |
- Entered wrong invoice reference - Mistyped characters (O vs 0, extra spaces) - Wrong property/account |
1. Use number labelled “Account number” or ICP exactly as on bill 2. Call support if unsure; provide bill photo |
| Saved credentials stopped working after app update | - App update invalidated saved tokens |
1. Sign in again with email + password 2. Reset password if forgotten |
| Multiple meters/accounts linked incorrectly | - Single email used across multiple supply points |
1. Use app’s account selector/profile switch 2. Ask provider to link ICPs to single account or separate profiles |
| Two-factor code not received |
- Wrong phone number - Mobile network delay - SMS filtering |
1. Verify phone number 2. Request voice code if available 3. Use authenticator app method if supported |
If the problem persists after applying the solutions above, contact Mercury Energy Energy directly.
What Are the Reviews of the Mercury Energy Energy App and Why They Matter?
Checking reviews of the Mercury Energy Energy app gives you a clear picture of what using the app is really like. You can learn which features are easiest to use, how well you can manage your electricity or gas plans, and whether tools like bill payments, usage tracking, or alerts actually make your life easier. This helps you avoid surprises and take full advantage of the app from day one.
So why do reviews matter to you? They help you understand how well the energy provider supports its customers through the app. Reviews highlight what works well and what could be improved, whether it’s setting up automatic payments, tracking energy usage, or getting help from customer support. The energy provider relies on this app to make your experience smoother and more efficient, so knowing what others have experienced helps you plan ahead, avoid common issues, and get the most value from the service.
| Platform | Rating | Number of Reviews |
|---|---|---|
| App Store | 4.6 out of 5 | 4700 |
| Google Play | 4.2 out of 5 | 100000 |