Nau Mai Ra: Customer service, hotline and service hours at a glance
Nau Mai Rā offers electricity to households across Aotearoa, with a focus on renewable supply from hydro and geothermal, and plans that reward off-peak use. The provider is kaupapa Māori-led, aiming for fair pricing and whānau support. The consumer can manage accounts in an app, with options like free off-peak hours and occasional bundle deals. Some gas may be available in select urban areas, depending on location and plan.
How can you contact Nau Mai Ra?
The table below gives you a complete overview of all the ways you can contact Nau Mai Ra.
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| Address | Care of Deloitte Hamilton, Level 3, 24 Anzac Parade, Hamilton East, Hamilton, 3216 |
| Form | Available via website |
| Client portal | Access via the official website |
What is the Nau Mai Ra phone number?
If you have questions about your bill, contract, or general inquiries about the company, you can reach the Nau Mai Ra customer service by phone at the following number:
With many providers, there can be long waiting times on the phone hotline. Alternative contact options usually allow for faster and simpler communication.
Nau Mai Ra hotline not reachable? – What you can do
If Nau Mai Ra cannot be reached by phone, there are several ways to still get support:
- Use the online customer portal with your Nau Mai Ra login details to handle meter readings, contract details, or billing questions.
- Use the Nau Mai Ra contact form to submit your request in writing.
When to Contact Your Electricity Distributor Instead of Nau Mai Ra
Your electricity distributor is responsible for the physical network that delivers electricity to your property, including poles, wires, substations, and transformers. They manage the infrastructure that ensures electricity reaches homes and businesses safely and reliably.
Contact your distributor immediately if you notice any of the following:
- Fallen or damaged power lines
- Sparks, smoke, or fires near power infrastructure
- Sudden or widespread power outages in your area
- Exposed live wires or other safety hazards
While waiting for the distributor to respond, keep a safe distance from damaged equipment or fallen wires and ensure that others do the same. Do not attempt to move or touch any electrical infrastructure yourself. Distributors are specially trained to handle emergencies safely and restore power efficiently. For any network or infrastructure issues, always contact the distributor first rather than Nau Mai Ra to ensure the situation is managed correctly.
When should you contact Nau Mai Ra in writing?
Send your questions and requests in writing via email or the contact form on Nau Mai Ra 's website.
Nau Mai Ra contact form
The provider has an easy-to-use contact form on its website where the client can send questions, report changes, or manage service matters at any time.
Submit your request directly through Nau Mai Ra’s contact form for any of the following:
- Meter readings
- Updating bank account details
- Change of address or billing address
- General questions and requests
- Complaints
- Payment installment arrangements
How to make a complaint to Nau Mai Ra
If you are a consumer who is dissatisfied with any aspect of the service provided by Nau Mai Ra, you can submit a complaint through several convenient channels. Complaints can be sent by email, completed via the online contact form, or posted by mail. Providing clear details about the issue helps the team understand and respond effectively. Nau Mai Ra is committed to reviewing each complaint promptly and ensuring concerns are addressed fairly and resolved as quickly as possible.
Escalating your complaint
If unresolved, escalate to Utilities Disputes Limited (UDL), NZ’s independent dispute resolution service for electricity and gas.
- Online form: UDL complaint form
- Phone: 0800 22 33 40 or +64 4 914 4630
- Email: [email protected]
- Postal address: Freepost 192682, PO Box 5875, Wellington 6140
For more info: UDL official site.
Conditions for submitting a complaint
- You must be the account holder or registered director (for businesses).
- Your provider must be a UDL member or obligated to be one.
- Attempt to resolve with the provider before contacting UDL.
If the complaint is not resolved in 20 working days or you are unsatisfied with the solution, you can request a review by UDL. Keep all documents and correspondence.