NZ electricity retailer

Pulse Energy electricity

Q: How do I contact Pulse Energy customer service?

You can reach Pulse Energy by phone at 0800 785 733, Mon–Fri 8am–5pm (excl. public holidays); 24/7 self-service available by phone. Most retailers also offer in-app support, web chat and an online help centre — see the Account & app section above.

Founded in 2004 and headquartered in Auckland, Pulse Energy supplies electricity to households across New Zealand. Compare plans, contact, app, ownership and reviews below.

See Pulse plans Contact Pulse

Founded 2004 Over 80,000 homes New Zealand Privately owned

Founded

2004

Years in NZ market

Customers

Over 80,000 homes

Connections served

Employees

Workforce size

About

Who is Pulse Energy?

The company is headquartered in Auckland, where it bases its senior management, customer operations and regulatory functions.

Pulse Energy was established in 2004. A longer track record means more years operating under New Zealand's regulatory framework and a wider history of customer feedback, billing systems and grid relationships.

Pulse Energy is part of the Pioneer Energy Renewables LP (PER) group, which provides shared governance, financial backing and a broader pool of expertise.

The company is based in New Zealand and is regulated by the Electricity Authority and the Commerce Commission.

Who owns Pulse?

CEO: Sharnie Warren
Ownership: Privately owned
Listed: No (delisted from NZX on 09/02/2016)
Parent: Pioneer Energy Renewables LP (PER)
Holders: Pioneer Energy Renewables LP owns 100% of Pulse Energy Alliance LP; PER is 75.8% owned by Pioneer Energy Group LP and 24.2% by Buller Electricity.

Pulse plans

Current Pulse Energy electricity plans

Live plan data from the Selectra Energy-Core API. Compare contract length, exit fees, solar buy-back and renewable status side-by-side, then confirm your address-specific quote with the retailer before switching.

Domestic

Power Shift (Low User)

Exit fees: No exit fees

Domestic

Power Shift

Exit fees: No exit fees

Domestic

Power Shift

Exit fees: No exit fees

Domestic

Power Shift (Low User)

Exit fees: No exit fees

Domestic

Power Shift

Exit fees: No exit fees

Domestic

Power Shift (Low User)

Exit fees: No exit fees

Domestic

Power Shift

Exit fees: No exit fees

Domestic

Power Shift (Low User)

Exit fees: No exit fees

Domestic

Power Shift

Exit fees: No exit fees

Domestic

Power Shift (Low User)

Exit fees: No exit fees

Domestic

Power Shift (Low User)

Exit fees: No exit fees

Domestic

Power Shift

Exit fees: No exit fees

Domestic

Power Shift

Exit fees: No exit fees

Domestic

Power Shift (Low User)

Exit fees: No exit fees

Domestic

Power Shift

Exit fees: No exit fees

Domestic

Power Shift (Low User)

Exit fees: No exit fees

Domestic

Power Shift

Exit fees: No exit fees

Domestic

Power Shift (Low User)

Exit fees: No exit fees

Domestic

Power Shift Plan

Exit fees: No exit fees

Domestic

Power Shift Plan (Low User)

Exit fees: No exit fees

Domestic

Anytime Plan

Exit fees: No exit fees

Domestic

Anytime Plan (Low User)

Exit fees: No exit fees

Domestic

Anytime Plan (Low User)

Exit fees: No exit fees

Domestic

Anytime Plan

Exit fees: No exit fees

Domestic

Power Shift Plan

Exit fees: No exit fees

Domestic

Power Shift Plan (Low User)

Exit fees: No exit fees

Domestic

Power Shift Plan (Low User)

Exit fees: No exit fees

Domestic

Power Shift Plan

Exit fees: No exit fees

Domestic

Anytime Plan

Exit fees: No exit fees

Domestic

Anytime Plan (Low User)

Exit fees: No exit fees

Domestic

Anytime Plan

Exit fees: No exit fees

Domestic

Anytime Plan (Low User)

Exit fees: No exit fees

Domestic

Anytime Plan

Exit fees: No exit fees

Domestic

Anytime Plan (Low User)

Exit fees: No exit fees

Domestic

Power Shift Plan

Exit fees: No exit fees

Domestic

Power Shift Plan (Low User)

Exit fees: No exit fees

Domestic

Power Shift Plan

Exit fees: No exit fees

Domestic

Power Shift Plan (Low User)

Exit fees: No exit fees

Domestic

Anytime Plan

Exit fees: No exit fees

Domestic

Anytime Plan (Low User)

Exit fees: No exit fees

Domestic

Power Shift Plan

Exit fees: No exit fees

Domestic

Power Shift Plan (Low User)

Exit fees: No exit fees

Domestic

Anytime Plan

Exit fees: No exit fees

Domestic

Anytime Plan (Low User)

Exit fees: No exit fees

Domestic

Electricity

Exit fees: No exit fees

Domestic

Electricity (Low User)

Exit fees: No exit fees

Domestic

Power Shift Plan

Exit fees: No exit fees

Domestic

Power Shift Plan (Low User)

Exit fees: No exit fees

Domestic

Anytime Plan

Exit fees: No exit fees

Domestic

Anytime Plan (Low User)

Exit fees: No exit fees

Domestic

Anytime Plan

Exit fees: No exit fees

Domestic

Anytime Plan (Low User)

Exit fees: No exit fees

Domestic

Power Shift Plan

Exit fees: No exit fees

Domestic

Power Shift Plan (Low User)

Exit fees: No exit fees

Domestic

Power Shift Plan

Exit fees: No exit fees

Domestic

Power Shift Plan (Low User)

Exit fees: No exit fees

Domestic

Anytime Plan

Exit fees: No exit fees

Domestic

Anytime Plan (Low User)

Exit fees: No exit fees

Domestic

Power Shift Plan

Exit fees: No exit fees

Domestic

Power Shift Plan (Low User)

Exit fees: No exit fees

Domestic

Anytime Plan

Exit fees: No exit fees

Domestic

Anytime Plan (Low User)

Exit fees: No exit fees

Domestic

Power Shift Plan

Exit fees: No exit fees

Domestic

Power Shift Plan (Low User)

Exit fees: No exit fees

Domestic

Anytime Plan

Exit fees: No exit fees

Domestic

Anytime Plan (Low User)

Exit fees: No exit fees

Domestic

Anytime Plan

Exit fees: No exit fees

Domestic

Anytime Plan (Low User)

Exit fees: No exit fees

Domestic

Power Shift Plan

Exit fees: No exit fees

Domestic

Power Shift Plan (Low User)

Exit fees: No exit fees

Domestic

Power Shift Plan

Exit fees: No exit fees

Domestic

Power Shift Plan (Low User)

Exit fees: No exit fees

Domestic

Anytime Plan (Low User)

Exit fees: No exit fees

Domestic

Anytime Plan

Exit fees: No exit fees

Domestic

Power Shift Plan

Exit fees: No exit fees

Domestic

Power Shift Plan (Low User)

Exit fees: No exit fees

Domestic

Anytime Plan

Exit fees: No exit fees

Domestic

Anytime Plan (Low User)

Exit fees: No exit fees

Domestic

Power Shift Plan

Exit fees: No exit fees

Domestic

Power Shift Plan (Low User)

Exit fees: No exit fees

Domestic

Anytime Plan

Exit fees: No exit fees

Domestic

Anytime Plan (Low User)

Exit fees: No exit fees

Domestic

Anytime Plan

Exit fees: No exit fees

Domestic

Anytime Plan (Low User)

Exit fees: No exit fees

Domestic

Power Shift Plan

Exit fees: No exit fees

Domestic

Power Shift Plan (Low User)

Exit fees: No exit fees

Domestic

Anytime Plan

Exit fees: No exit fees

Domestic

Anytime Plan (Low User)

Exit fees: No exit fees

Domestic

Power Shift Plan

Exit fees: No exit fees

Domestic

Power Shift Plan (Low User)

Exit fees: No exit fees

Domestic

Power Shift Plan

Exit fees: No exit fees

Domestic

Power Shift Plan (Low User)

Exit fees: No exit fees

Domestic

Anytime Plan

Exit fees: No exit fees

Domestic

Anytime Plan (Low User)

Exit fees: No exit fees

Domestic

Anytime Plan

Exit fees: No exit fees

Domestic

Anytime Plan (Low User)

Exit fees: No exit fees

Domestic

Power Shift Plan

Exit fees: No exit fees

Domestic

Power Shift Plan (Low User)

Exit fees: No exit fees

Domestic

Power Shift Plan

Exit fees: No exit fees

Domestic

Power Shift Plan (Low User)

Exit fees: No exit fees

See Pulse plans in detail

Self-service

Manage your Pulse account online

Pay bills, track consumption, update payment details and message support — without a phone call.

Online account

Web portal for desktop & tablet

View and download every bill since you joined.
Submit a self-read meter reading.
Update bank details, address and payment method.
Message customer service without queueing on the phone.

Get in touch

Contact Pulse Energy

Phone

0800 785 733

Mon–Fri 8am–5pm (excl. public holidays); 24/7 self-service available by phone

Email / contact form

[email protected]

Head office

PO Box 10044, Dominion Road, Auckland 1446

Faults & emergencies

111

Verdict

What to expect from Pulse Energy

Regulated NZ retailer

Pulse Energy is licensed by the Electricity Authority and bound by the Consumer Care Guidelines for residential customers.

Switching is free

Joining Pulse takes 5–10 working days. Your power supply is not interrupted, and the new retailer handles the transfer with your old one.

Compare before you switch

Always cross-check Pulse prices against other retailers — savings depend on your kWh usage and region.

Save up to $400 per year

Free comparison, no commitment

Not sure Pulse Energy is the cheapest option for you?

Kiwi households can save up to $400 per year by switching to the right retailer for their usage. Compare every NZ electricity retailer in under a minute.

Compare all NZ retailers

Common questions

The Selectra expert answers your questions about Pulse Energy

Pulse Energy is one of New Zealand's licensed electricity retailers, regulated by the Electricity Authority. Whether it is the right fit for your household depends on your usage profile, region, and the rates available on the plans listed above. Always compare your quoted price against several other retailers based on your address and 12-month consumption before you switch.

Switching to Pulse Energy is usually completed within a few days, up to a regulated maximum of 10 working days, and your power supply is never interrupted. Sign up online with your address and ICP number (printed on any past power bill). Pulse Energy will handle the transfer with your current retailer, including the final reading.

New Zealand consistently runs one of the greenest grids in the OECD: around 80% to 90% of grid electricity comes from renewable sources (hydro, geothermal, wind), with recent full-year figures sitting above 85% and individual quarters occasionally exceeding 95%. Some retailers (notably Mercury and Meridian) market themselves as 100% renewable. Check the plan badges above — offers tagged green energy are sold as renewable-only.

Most NZ electricity plans have no exit fees on open-term contracts. Fixed-term plans may include a break fee if you switch before the term ends. The "Exit fees" line on each plan card above shows the current policy.

You can reach Pulse Energy by phone at 0800 785 733, Mon–Fri 8am–5pm (excl. public holidays); 24/7 self-service available by phone. Most retailers also offer in-app support, web chat and an online help centre — see the Account & app section above.

Pulse Energy electricity

Who is Pulse Energy?

Current Pulse Energy electricity plans

Manage your Pulse account online

Online account

Contact Pulse Energy

What to expect from Pulse Energy

Regulated NZ retailer

Switching is free

Compare before you switch

Not sure Pulse Energy is the cheapest option for you?

The Selectra expert answers your questions about Pulse Energy

Is Pulse Energy a good electricity provider in New Zealand?

How do I switch to Pulse Energy?

Does Pulse Energy offer green or renewable electricity?

Are there exit fees on Pulse Energy plans?

How do I contact Pulse Energy customer service?