Plans, prices, customer service, app and reviews for Black Box Power — an electricity retailer serving New Zealand households. All data refreshed from the Selectra Energy-Core API.
About
The company is headquartered in Auckland, where it bases its senior management, customer operations and regulatory functions.
Black Box Power is part of the Pulse Energy Alliance LP group, which provides shared governance, financial backing and a broader pool of expertise.
The company is based in New Zealand and is regulated by the Electricity Authority and the Commerce Commission.
Black Box plans
Live plan data from the Selectra Energy-Core API. Compare contract length, exit fees, solar buy-back and renewable status side-by-side, then confirm your address-specific quote with the retailer before switching.
Perks & tags
Perks & tags
Self-service
Pay bills, track consumption, update payment details and message support — without a phone call.
Web portal for desktop & tablet
Get in touch
Phone
0800 269 769
Mon–Fri 8am–5pm (excluding public holidays)
Email / contact form
[email protected]
Head office
Level 5, 33 Enfield Street, Mt Eden, Auckland, New Zealand
Faults & emergencies
111
Verdict
Black Box Power is licensed by the Electricity Authority and bound by the Consumer Care Guidelines for residential customers.
Joining Black Box takes 5–10 working days. Your power supply is not interrupted, and the new retailer handles the transfer with your old one.
Always cross-check Black Box prices against other retailers — savings depend on your kWh usage and region.
Kiwi households can save up to $400 per year by switching to the right retailer for their usage. Compare every NZ electricity retailer in under a minute.
Common questions
Black Box Power is one of New Zealand's licensed electricity retailers, regulated by the Electricity Authority. Whether it is the right fit for your household depends on your usage profile, region, and the rates available on the plans listed above. Always compare your quoted price against several other retailers based on your address and 12-month consumption before you switch.
Switching to Black Box Power is usually completed within a few days, up to a regulated maximum of 10 working days, and your power supply is never interrupted. Sign up online with your address and ICP number (printed on any past power bill). Black Box Power will handle the transfer with your current retailer, including the final reading.
New Zealand consistently runs one of the greenest grids in the OECD: around 80% to 90% of grid electricity comes from renewable sources (hydro, geothermal, wind), with recent full-year figures sitting above 85% and individual quarters occasionally exceeding 95%. Some retailers (notably Mercury and Meridian) market themselves as 100% renewable. Check the plan badges above — offers tagged green energy are sold as renewable-only.
Most NZ electricity plans have no exit fees on open-term contracts. Fixed-term plans may include a break fee if you switch before the term ends. The "Exit fees" line on each plan card above shows the current policy.
You can reach Black Box Power by phone at 0800 269 769, Mon–Fri 8am–5pm (excluding public holidays). Most retailers also offer in-app support, web chat and an online help centre — see the Account & app section above.
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