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Selectra New Zealand
Contact Energy logo
NZ electricity retailer

Contact Energy electricity

Founded in 1996 and headquartered in Wellington, Contact Energy supplies electricity to households across New Zealand. Compare plans, contact, app, ownership and reviews below.

See Contact plans Contact Contact
Founded 1996 More than 607,000 customer connections New Zealand Publicly listed

Founded

1996

Years in NZ market

Customers

More than 607,000 customer connections

Connections served

Employees

1,249 total headcount (as at 30 June 2025)

Workforce size

Revenue

NZ$3,439m in FY25 (year ended 30 June 2025)

Most recent annual

About

Who is Contact Energy?

The company is headquartered in Wellington, where it bases its senior management, customer operations and regulatory functions.

Contact Energy was established in 1996. A longer track record means more years operating under New Zealand's regulatory framework and a wider history of customer feedback, billing systems and grid relationships.

Contact Energy operates independently — it is not part of a larger corporate group. This typically means faster decision-making and a more direct relationship with customers.

The company is based in New Zealand and is regulated by the Electricity Authority and the Commerce Commission.

Contact plans

Current Contact Energy electricity plans

Live plan data from the Selectra Energy-Core API. Compare contract length, exit fees, solar buy-back and renewable status side-by-side, then confirm your address-specific quote with the retailer before switching.

Contact Energy logo
Domestic

Basic plan

Contract
no fixed term
Exit fees
no break fees
Bond / deposit
$150 residential bond (where applicable)

Perks & tags

No exit fees Can add gas Can add broadband Low user offer Standard user offer Uncontrolled Controlled Composite Day night plan Night boost Solar buy back
Contact Energy logo
Domestic

Good Weekends

Contract
no fixed term
Exit fees
No exit fees
Bond / deposit
$150 (residential, where applicable)

Perks & tags

No exit fees Smart meter required Free hours plan Can add gas Can add broadband Low user offer Standard user offer Solar buy back
Contact Energy logo
Domestic

Good Nights

Contract
no fixed term
Exit fees
No exit fees
Bond / deposit
$150 minimum (where applicable)

Perks & tags

No exit fees Smart meter required Free hours plan Can add gas Can add broadband Low user offer Standard user offer
Contact Energy logo
Domestic

Good Charge

Contract
no fixed term
Exit fees
no exit fees
Bond / deposit
$150 residential bond (minimum, where applicable)

Perks & tags

No exit fees Smart meter required Can add gas Can add broadband Ev plan Low user offer Standard user offer Day night plan Solar buy back
Contact Energy logo
Domestic

PrePay

Contract
no fixed term
Exit fees
No exit fees
Bond / deposit
no bond required

Perks & tags

No exit fees Smart meter required
See Contact plans in detail

Self-service

Manage your Contact account online

Pay bills, track consumption, update payment details and message support — without a phone call.

Online account

Web portal for desktop & tablet

  • View and download every bill since you joined.
  • Submit a self-read meter reading.
  • Update bank details, address and payment method.
  • Message customer service without queueing on the phone.
Sign in to Contact

Contact Energy mobile app

iOS & Android

  • Real-time consumption alerts and usage graphs.
  • Push notifications for new bills and payment confirmations.
  • Quick pay with stored card or direct debit.
  • Manage rewards, promotions or free-hour periods (where offered).
Google Play App Store

Get in touch

Contact Contact Energy

Phone

0800 224 424

Mon–Fri 7am–6pm (general customer service)

Email / contact form

https://contact.co.nz/support/contact-us

Head office

Level 2, Harbour City Tower, 29 Brandon Street, Wellington 6011, New Zealand

Faults & emergencies

Gas faults: Natural Gas 0800 224 424; LPG 0800 762 542. For risk to life call 111.

Verdict

What to expect from Contact Energy

Regulated NZ retailer

Contact Energy is licensed by the Electricity Authority and bound by the Consumer Care Guidelines for residential customers.

Switching is free

Joining Contact takes 5–10 working days. Your power supply is not interrupted, and the new retailer handles the transfer with your old one.

Compare before you switch

Always cross-check Contact prices against other retailers — savings depend on your kWh usage and region.

Save up to $400 per year
Free comparison, no commitment

Not sure Contact Energy is the cheapest option for you?

Kiwi households can save up to $400 per year by switching to the right retailer for their usage. Compare every NZ electricity retailer in under a minute.

Compare all NZ retailers

Common questions

The Selectra expert answers your questions about Contact Energy

Contact Energy is one of New Zealand's licensed electricity retailers, regulated by the Electricity Authority. Whether it is the right fit for your household depends on your usage profile, region, and the rates available on the plans listed above. Always compare your quoted price against several other retailers based on your address and 12-month consumption before you switch.

Switching to Contact Energy is usually completed within a few days, up to a regulated maximum of 10 working days, and your power supply is never interrupted. Sign up online with your address and ICP number (printed on any past power bill). Contact Energy will handle the transfer with your current retailer, including the final reading.

New Zealand consistently runs one of the greenest grids in the OECD: around 80% to 90% of grid electricity comes from renewable sources (hydro, geothermal, wind), with recent full-year figures sitting above 85% and individual quarters occasionally exceeding 95%. Some retailers (notably Mercury and Meridian) market themselves as 100% renewable. Check the plan badges above — offers tagged green energy are sold as renewable-only.

Most NZ electricity plans have no exit fees on open-term contracts. Fixed-term plans may include a break fee if you switch before the term ends. The "Exit fees" line on each plan card above shows the current policy.

You can reach Contact Energy by phone at 0800 224 424, Mon–Fri 7am–6pm (general customer service). Most retailers also offer in-app support, web chat and an online help centre — see the Account & app section above.