Contact Reviews

Contract Length: no fixed term

Exit Fees: no break fees

Additional Services Included

• Optional add‑ons commonly available with the Basic plan include: (1) Broadband bundling on an open term, advertised from $50–$55 per month when bundled with energy; extra broadband savings may apply when you also bundle natural gas.
• A limited‑time $300 broadband joining credit applies when using the CONTACT300 promo code (see discount terms).
• (2) Contact Mobile plans (e.g., Medium 20 GB at $45/month and Large 75 GB at $60/month, with additional Group members on the same plan at $25/month).
• Eligible mobile plans can trigger a $25/month energy bill credit for 12 months when linked to the same electricity account.
• (3) Flexible payment options such as Contact PrePay (eligibility applies; minimum $30 initial top‑up; not available on all plans) and other billing options listed under Contact’s billing and payments terms.
• (4) Distributed generation (solar) support, including installation of an import/export meter where required; a metering change that needs a site visit typically incurs a $200 fee; buy‑back is available on eligible plans with rates confirmed by Contact at sign‑up.
• (5) Contact’s mobile and broadband services, app access, and customer tools are billed with your energy where bundled, giving a single bill for convenience. Availability, pricing, and eligibility for each add‑on depend on your address, network, meter setup, and plan; bundle offers and credits are time‑limited and may change.
• If a specific service price is not listed above or at sign‑up for your address, Contact will confirm it during the quoting process..

Who Gets the Most from This Plan?

Basic is best for customers who value simplicity and flexibility over time‑based rewards: renters or households who may move within the next year, small families with steady all‑day usage patterns, or anyone who prefers open‑term plans without break fees. Because pricing is variable and not tied to specific off‑peak windows, it suits users who don’t want to shift usage to nights or weekends to maximise savings. It’s less optimised for EV owners or larger households who can reliably shift significant load into late evenings or weekends—those customers may find greater value on Contact’s Good plans with free or discounted off‑peak periods (subject to smart‑meter eligibility). Solar users who primarily self‑consume may find Basic acceptable as a straightforward plan; export‑heavy solar households might prioritise plans with higher buy‑back rates.

How Your Plan Pricing Can Change?

Contact may change its fees and charges (including electricity unit rates and daily charges) at any time, provided it gives at least 30 days’ notice Notice can be given by one or more of the following: direct contact (e.g., phone or other voice communication), a notice on Contact’s website, or an advertisement in your local daily newspaper If fees or charges are increasing, Contact will give its reasons for the increase. If prices change partway through a billing cycle, Contact may average usage over the period and apply the applicable rates for the relevant days Contact may also adjust a pricing plan if information used to set it (e.g., meter configuration or user category) was incorrect or needs amending In practice, adjustments may reflect changes in underlying cost components such as local network charges, metering costs, wholesale energy costs, government/industry levies and taxes, or regulatory changes.

Contract Length: no fixed term

Exit Fees: no break fees

Additional Services Included

• Optional bundle add‑ons are available with a Contact electricity account.
• Broadband can be added on open term with bundle pricing (advertised from the mid‑$50s per month when bundled with electricity, with an additional discount when gas is also bundled) and a limited‑time $300 energy credit for new broadband sign‑ups using the specified promo code.
• Broadband requires active electricity supply with Contact and may incur modem and postage charges. Contact Mobile offers endless mobile plans; when you join and link your electricity account (and activate your SIM within 30 days), you receive a $25 monthly energy bill credit for 12 months.
• Plan fees are charged separately and credits stop if either service is cancelled.
• Natural gas can be taken with electricity at the same premises (bundling can improve broadband pricing), while Rockgas LPG supply is not available under residential “Good” plans.
• Contact also supports distributed generation (solar export) under separate DG terms, paying a published buy‑back rate for exported electricity; availability and rates depend on plan and may change—check compatibility if you have or plan to install solar..

Who Gets the Most from This Plan?

Good Weekends is best for households that can shift a meaningful share of their high‑load activities (laundry, dishwashing, cooking, space/water heating, EV charging) into daytime hours on Saturdays and Sundays. Small families and larger households with busy weekend routines can maximise savings by batching chores in the 9am–5pm window. It can also suit small businesses that operate on weekends (e.g., cafés, salons, retail) and EV owners who can schedule the bulk of charging to weekend daytimes. Customers with usage concentrated on weekdays, or with limited ability to shift load to weekends, will see less benefit. Solar households are eligible, but if you already generate a lot of weekend daytime energy for self‑consumption, the incremental value of “free” daytime weekend power may be lower.

How Your Plan Pricing Can Change?

Contact’s current general terms allow it to change plan fees and charges at any time, provided it gives at least 30 days’ notice using one or more channels (for example, email, letter, invoice message, SMS, website notice, or other reasonable means) If a price increase is more than 5% (or a fee change is material), Contact states it will notify you individually and provide reasons for the change. For open‑term plans like Good Weekends, standard pricing is not fixed and may be updated with the above notice Separately, Contact’s residential plan special terms set out specific adjustment circumstances for fixed‑term legacy plans (no longer offered to new customers), including pass‑through of government or regulatory taxes/levies and corrections when the original pricing inputs were wrong or change (for example, a network price category or metering set‑up correction) If pricing changes part‑way through a billing cycle, Contact may pro‑rate or average usage to apply old and new rates correctly.

Contract Length: no fixed term

Exit Fees: no break fees

Additional Services Included

• • Broadband bundle (optional): residential electricity customers can add Contact broadband; headline pricing starts from $55/month when bundled with energy (plan and technology dependent).
• A limited‑time promo offers a $300 energy credit when adding broadband with promo code CONTACT300, applied as $75 (incl.
• GST) per month for four months; one credit per electricity account; standard broadband eligibility and terms apply. • Mobile bundle credit (optional): add an eligible Contact Mobile plan (Small/Medium/Large) and receive a recurring $25 (incl.
• GST) monthly credit on your electricity bill for 12 months (total $300), provided both services remain active; one credit per electricity connection; eligibility and exclusions (e.g., PrePay) apply.
• Mobile plan charges are separate. • EV public charging partner offer (optional): Contact residential customers on eligible plans can join the bp charge offer: free subscription (worth $10/month), 10% discount at all times, and up to 70% discount when sessions start 7–9am or 4–6pm at bp charge points; separate bp charge terms and eligibility apply. • Usage tracking (included): the Contact app/My Account provides near‑real‑time usage and cost insights to help shift consumption into the free window at no additional cost..

Who Gets the Most from This Plan?

Good Nights suits households that can shift a meaningful portion of usage into late evenings on weekdays—think dishwashers, washing machines, dryers, device and small appliance charging, space heating pre‑heat, and hot‑water recovery just after 9pm. Small families and larger households with timers on major appliances, or “night‑owl” routines, can maximise bill reductions by consistently moving high‑load tasks into the 9pm–midnight window. EV owners seeking substantial overnight charging may find greater value on Contact’s Good Charge (half‑price power 9pm–7am nightly) for multi‑hour charging, while Good Nights can still suit light EV top‑ups if a 3‑hour weekday window is sufficient. The plan is residential‑only; it is not targeted at small businesses. Solar/distributed‑generation customers are ineligible for Good Nights.

How Your Plan Pricing Can Change?

Contact may change its terms, fees and charges at any time, with at least 30 days’ notice provided via one or more channels such as letter or email, invoice messages, SMS, website notice, or similar communications Contact will write to customers individually (by letter or email) when increasing a charge or fee if the increase exceeds 5% and is reasonably likely to have a material effect, or when making material changes to terms that may detrimentally affect customers; reasons for the increase will be provided Individual notice is not required where changes are requested by the customer, are fee decreases, are minor/do not affect the customer, or relate to non‑regular service fees (e.g., connection/disconnection) adjustments. Energy charges “may change from time to time.” Contact may also pass through changes from third parties that affect pricing, including network operator charges, metering owner fees, and regulatory agency charges, and will add applicable GST, levies and taxes If fees or charges change mid‑billing‑cycle, Contact may pro‑rate by averaging usage over the period and applying the different rates accordingly.

Contract Length: no fixed term

Exit Fees: no exit fees

Additional Services Included

• Optional add‑ons available to Good Charge customers include: Broadband bundles (residential electricity required).
• Bundle pricing typically starts from around the mid‑$50s per month for wireless options, with fibre tiers also available (Fast Fibre and Max Fibre).
• A limited‑time broadband promo may add a $300 energy credit (applied over four months) when you join using the specified code; standard broadband terms apply (BYO or rented modem options; broadband not available with PrePay). Mobile: You can add a Contact Mobile pay‑monthly plan and receive a recurring $25 energy credit each month for 12 months (total $300) on your electricity account, provided both electricity and eligible mobile services remain active during the promotional period.
• One offer per electricity connection; offer terms apply. EV public charging: Eligible residential electricity customers can activate a bp charge benefit with a free monthly subscription and time‑based charging discounts (including a higher discount when a session is started during specified morning/afternoon windows).
• Natural gas and LPG supply are also available from Contact/Rockgas as optional services; pricing depends on location and meter set‑up.
• Flexible billing options such as SmoothPay (equal‑payment smoothing) and weekly/fortnightly billing are available at no additional charge; PrePay is available for electricity (but not alongside broadband)..

Who Gets the Most from This Plan?

Good Charge is best suited to households that can shift a meaningful share of their consumption overnight, such as EV owners who charge at home, families running hot‑water heating, laundry and dishwashing on timers, or night‑shift workers who heat/cool their homes at night. The plan’s half‑price window (9pm–7am) offers consistent savings every night, rather than limited free hours. Because it’s open‑term and available across low‑user and standard‑user categories (depending on region), it can work for both small families and larger households that can automate or schedule appliances. It is less beneficial for customers whose demand is concentrated in daytime/early‑evening peaks and who cannot shift load. Businesses generally require business plans; Good Charge is a residential plan.

How Your Plan Pricing Can Change?

Contact may change plan fees and charges (including variable and daily rates) on open‑term plans like Good Charge by giving you at least 30 days’ notice Notice may be provided by letter or email, SMS or other electronic message, a statement in a customer newsletter, a notice on the website, local newspaper advertising, or by contacting you directly If prices increase, Contact states it will provide reasons for the change. In addition, Contact may adjust pricing to reflect changes in taxes, levies and regulatory charges (for example, the Electricity Authority levy or other government‑imposed charges) Pricing can also be adjusted if the information used to set your pricing proves incorrect or changes (for example, a change to your network price category or metering set‑up) Where prices change part‑way through a billing cycle, Contact may pro‑rate or average your usage over the period to apply the different rates.

Contract Length: no fixed term

Exit Fees: no exit fees

Additional Services Included

Who Gets the Most from This Plan?

PrePay suits households that want tight control over spending and to avoid bill shock by paying in advance and tracking usage in the app or My Account. It is a good fit for renters or small to medium families who prefer no fixed term, no bond, and simple anytime pricing without shifting usage to time windows. It is not designed for customers who could benefit most from Time‑of‑Use rewards (e.g., EV owners seeking discounted night charging, or households able to concentrate usage into free periods), for homes with solar or other distributed generation, or for customers bundling broadband or gas with Contact at the same property. Medically dependent customers are strongly advised to choose post‑pay to avoid self‑disconnection risk.

How Your Plan Pricing Can Change?

Contact’s general terms allow it to change its fees and charges (including electricity prices) at any time, provided customers are given at least 30 days’ notice Notice may be given by direct contact (e.g., phone) and/or public channels such as a notice on the website or a local daily newspaper If prices change partway through a billing or usage period, Contact may apportion usage across the old and new rates. Price changes typically reflect movements in underlying cost drivers such as local network (distribution) and transmission charges, industry levies and taxes (including GST), metering and other third‑party costs, or broader electricity market conditions Contact may also adjust the pricing plan if information relied on to set it (for example, metering configuration or user category) was incorrect or needs to be amended PrePay has no fixed‑price term; the same notice rules for price changes apply.