Sync Content 2025-11-17 17:52:15
As of 2025, Genesis Energy holds an average customer rating of 3.3 out of 5 based on 4 platforms. Customers reviewing Genesis Energy often share feedback about pricing, customer service, and their experiences with billing or contract management. Together with our expert Selectra analysis, we’ve summarised the key pros and cons to help you make an informed decision when switching your energy provider.
Are you a client of Genesis Energy? Share with us your opinion!
No reviews posted yet.
If you represent the supplier that is the subject of the online review, we offer you two free ways to react to a published review.
1/ You can let us know if you have any doubts about the authenticity of the review by sending us an email to [email protected]. Please indicate the reference number of review and give the reasons for your comment.
2/ You can contact us at [email protected] to ask us to give you access so that you can reply to each of the reviews published. The response will be published just below the notice in question.
Pros and Cons of Genesis Energy
Advantages of Choosing Genesis Energy
|
Disadvantages of Choosing Genesis Energy
|
Selectra has developed extensive insight and expertise in New Zealand’s energy market, drawing on years of experience analysing electricity and gas providers around the world. Our in-depth guides explore everything Kiwis need to know about energy in Aotearoa — from electricity rates and provider comparisons to account management tips, connection details, and real customer reviews.
Selectra’s Opinion on Genesis Energy
Genesis is one of New Zealand’s biggest retailers and generators, offering standard and bundled plans and strong network presence, that scale brings stability, established billing systems and broad product choice. The trade-off is that market-leading retailers sometimes offer fewer niche or experimental tariffs (such as highly tailored time-of-use deals), and some customers prefer smaller suppliers for more hands-on service.
Review sites like Trustpilot can provide useful insights, but they are often dominated by customers who had a negative experience. As a result, the overall rating may not accurately reflect the typical experience for most customers, but rather the opinions of a vocal minority. For the most accurate picture, it’s best to consider both positive and negative reviews together.
What Do Customers Say About Genesis Energy on Trustpilot?
Customer review platforms such as Trustpilot give a genuine view of how people feel about their energy provider. They highlight real experiences shared by customers, offering a useful snapshot of overall satisfaction.
Reviews can reveal honest feedback about customer service, billing accuracy, reliability, and how well a company resolves complaints.
By comparing ratings across platforms, consumers can get a clearer and more balanced understanding of Genesis Energy’s reputation and whether it aligns with what the company promises.
| Platform | Rating | Number of Reviews |
|---|---|---|
| Trustpilot | 1.7 out of 5 | 41 |
What Do Customers Say About Genesis Energy on Google Maps?
Customers often share their experiences with Genesis Energy on Google Maps, providing insights into both the service and the facilities at their locations.
Many reviewers comment on the convenience and accessibility of Genesis Energy’s branches, including ease of finding parking, opening hours, and helpfulness of staff.
Feedback also frequently touches on customer service, billing inquiries, and the clarity of information provided at the locations. While most customers report positive experiences, some note areas for improvement, such as wait times or service efficiency. Overall, Google Maps reviews give a snapshot of what people can expect when visiting Genesis Energy in person.
| Platform | Rating | Number of Reviews |
|---|---|---|
| Google Maps | 2.0 out of 5 | 282 |
How Do I Switch to Genesis Energy?
With many electricity providers operating across New Zealand, switching to Genesis Energy — or any other power company — is a simple process that can help you find a better deal or improve your service experience. Whether you’re after lower rates, renewable options, or better customer support, the steps are straightforward.
Here’s how to make the switch:
- Gather Your Information: Find a recent electricity bill to note your ICP number (Installation Control Point) and your average energy usage. This information ensures accurate plan comparisons.
- Compare Plans and Rates: Review electricity plans from Genesis Energy and other New Zealand providers. Check daily charges, unit rates (¢/kWh), contract lengths, and any exit fees to see which option fits your household best.
- Start Your Switch: Once you’ve found the right plan, begin your switch on Genesis Energy’s website or by calling their customer service team. They’ll handle all contact with your previous provider.
- Provide a Final Meter Reading: On or before your switch date, submit your meter reading to finalise the transfer. This ensures an accurate final bill from your old provider.
Switching electricity providers in New Zealand is quick, easy, and seamless — your power supply won’t be interrupted during the process.
Before you make your decision, it’s a good idea to see what other customers think. You can read reviews of Genesis Energy to learn more about real customer experiences with their pricing, service, and support.