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Selectra New Zealand
Genesis Energy logo
NZ electricity retailer

Genesis Energy electricity

Founded in 1999 and headquartered in Auckland, Genesis Energy supplies electricity to households across New Zealand. Compare plans, contact, app, ownership and reviews below.

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Founded 1999 Approximately 500,000 customers New Zealand

Founded

1999

Years in NZ market

Customers

Approximately 500,000 customers

Connections served

Employees

1,214 (latest annual report)

Workforce size

Revenue

NZ$3.0b for the 12 months ended 30 June 2024

Most recent annual

About

Who is Genesis Energy?

The company is headquartered in Auckland, where it bases its senior management, customer operations and regulatory functions.

Genesis Energy was established in 1999. A longer track record means more years operating under New Zealand's regulatory framework and a wider history of customer feedback, billing systems and grid relationships.

Genesis Energy operates independently — it is not part of a larger corporate group. This typically means faster decision-making and a more direct relationship with customers.

The company is based in New Zealand and is regulated by the Electricity Authority and the Commerce Commission.

Genesis plans

Current Genesis Energy electricity plans

Live plan data from the Selectra Energy-Core API. Compare contract length, exit fees, solar buy-back and renewable status side-by-side, then confirm your address-specific quote with the retailer before switching.

Genesis Energy logo
Domestic

Fixed plan

Contract
12 months
Exit fees
$150 early exit fee per fuel type
Direct debit
2% discount for auto-paying by direct debit
Genesis Energy logo
Domestic

Flexi plan

Exit fees
No exit fees
Direct debit
2% discount for auto-paying by direct debit

Perks & tags

No exit fees Free hours plan Can add gas Can add broadband Low user offer Standard user offer Solar buy back
Genesis Energy logo
Domestic

Energy EV

Exit fees
$150
Direct debit
2%

Perks & tags

Smart meter required Free hours plan Can add gas Ev plan New customer offer Low user offer Standard user offer Day night plan Solar buy back
See Genesis plans in detail

Self-service

Manage your Genesis account online

Pay bills, track consumption, update payment details and message support — without a phone call.

Online account

Web portal for desktop & tablet

  • View and download every bill since you joined.
  • Submit a self-read meter reading.
  • Update bank details, address and payment method.
  • Message customer service without queueing on the phone.
Sign in to Genesis

Energy IQ mobile app

iOS & Android

  • Real-time consumption alerts and usage graphs.
  • Push notifications for new bills and payment confirmations.
  • Quick pay with stored card or direct debit.
  • Manage rewards, promotions or free-hour periods (where offered).
Google Play App Store

Get in touch

Contact Genesis Energy

Phone

0800 300 400

Mon–Fri 8am–8pm

Email / contact form

[email protected]

Head office

Level 6, 155 Fanshawe Street, Auckland 1010, New Zealand

Faults & emergencies

0800 300 400

Verdict

What to expect from Genesis Energy

Regulated NZ retailer

Genesis Energy is licensed by the Electricity Authority and bound by the Consumer Care Guidelines for residential customers.

Switching is free

Joining Genesis takes 5–10 working days. Your power supply is not interrupted, and the new retailer handles the transfer with your old one.

Compare before you switch

Always cross-check Genesis prices against other retailers — savings depend on your kWh usage and region.

Save up to $400 per year
Free comparison, no commitment

Not sure Genesis Energy is the cheapest option for you?

Kiwi households can save up to $400 per year by switching to the right retailer for their usage. Compare every NZ electricity retailer in under a minute.

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Common questions

The Selectra expert answers your questions about Genesis Energy

Genesis Energy is one of New Zealand's licensed electricity retailers, regulated by the Electricity Authority. Whether it is the right fit for your household depends on your usage profile, region, and the rates available on the plans listed above. Always compare your quoted price against several other retailers based on your address and 12-month consumption before you switch.

Switching to Genesis Energy is usually completed within a few days, up to a regulated maximum of 10 working days, and your power supply is never interrupted. Sign up online with your address and ICP number (printed on any past power bill). Genesis Energy will handle the transfer with your current retailer, including the final reading.

New Zealand consistently runs one of the greenest grids in the OECD: around 80% to 90% of grid electricity comes from renewable sources (hydro, geothermal, wind), with recent full-year figures sitting above 85% and individual quarters occasionally exceeding 95%. Some retailers (notably Mercury and Meridian) market themselves as 100% renewable. Check the plan badges above — offers tagged green energy are sold as renewable-only.

Most NZ electricity plans have no exit fees on open-term contracts. Fixed-term plans may include a break fee if you switch before the term ends. The "Exit fees" line on each plan card above shows the current policy.

You can reach Genesis Energy by phone at 0800 300 400, Mon–Fri 8am–8pm. Most retailers also offer in-app support, web chat and an online help centre — see the Account & app section above.