Genesis Energy supplies electricity nationwide and also offers natural gas and LPG for homes and businesses. The provider lets the client bundle broadband, add gas, and tap into solar buy-back, EV-friendly plans, and Power Shout free hours. The consumer gets straightforward fixed or flexible plans, an Energy IQ app for tracking and paying bills, and support that suits both everyday households and small business needs.
Who is Genesis Energy?
Based in Auckland, the company locates many of its core corporate functions such as senior management, legal affairs and investor relations close to the local community and market it serves.
When was Genesis Energy energy founded? It was established in 1999, and that founding date matters to clients because it signals operational maturity and a verifiable track record: a longer history suggests the provider has experience managing system risks, responding to regulatory change, investing in infrastructure and customer service, and building commercial and community relationships and is more likely to demonstrate creditworthiness and honour warranty or long-term commitments; by contrast, a recent founding date can indicate agility and innovation but generally warrants closer due diligence for long-term contracts.
The company operates independently, meaning it is not part of a larger corporate group. This gives clients direct access to decision-makers, faster response times, flexibility in solutions, and the ability to adapt quickly to client needs—ensuring a highly personalized and agile approach.
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Led by Malcolm Johns, the organisation benefits from clear strategic direction, strong representation in industry and public forums, and decisive operational guidance — ensuring clients receive confident, well-led service and innovative solutions.
Key Facts About Background and Size
Originating from New Zealand, the company is governed by the legal, regulatory, and consumer-protection frameworks of that jurisdiction, which guide its operations and compliance obligations.
The most recently reported revenue of Genesis Energy is NZ$3.0b for the 12 months ended 30 June 2024, indicating the scale of the company’s operations and the level of financial resources available for ongoing activities and investments.
Employing around 1,214 (latest annual report) people, the size of the workforce indicates the company’s capacity to manage operations, maintain infrastructure, and deliver services, which can affect the reliability and responsiveness experienced by customers.
Serving approximately Approximately 500,000 customers customers, the size of the provider’s customer base can reflect its experience in managing a range of connections and the maturity of its service systems. A larger customer base usually indicates a well-established processes and widespread support, while a smaller base might suggest a more niche or local focus.
Stock Exchange Information about Genesis Energy
The company is publicly listed on NZX: GNE; ASX: GNE, meaning it is subject to periodic disclosure requirements, investor reporting, and regulatory oversight. Public listing provides transparency about financial performance and operations.
Major shareholders include Government of New Zealand ~50.8%; others include Smartshares Ltd and institutional investors., highlighting the primary stakeholders who hold influence over strategic and long-term decisions.
Genesis Energy Energy Plans
Genesis Energy offers a range of energy plans designed to suit different households and businesses across New Zealand. When comparing plans, it’s worth looking beyond the headline rates — check whether pricing is fixed or variable, if there are discounts for direct debit or online billing, and whether renewable energy options are included. Consider contract length, exit fees, and any special perks such as solar buy-back rates or bundled broadband deals. By comparing these factors side-by-side, you can find the Genesis Energy plan that best fits your energy usage and lifestyle.
Fixed plan
- Contract Length: 12 months
- Direct Debit Discount: 2% discount for auto-paying by direct debit
- Exit Fees: $150 early exit fee per fuel type
Flexi plan
- Direct Debit Discount: 2% discount for auto-paying by direct debit
- No Exit Fees
Manage Your Account Digitally
Access your balance, pay bills, track your usage, and update your personal details securely from any device, anytime. Enjoy the convenience of handling all your account needs from the comfort of your home or on the go.
Genesis Energy makes it simple to manage your energy account digitally, providing both online and app-based options. You can access your account, view bills, track usage, and update payment information securely through Genesis Energy online account...
For even greater convenience, Genesis Energy offers the Energy IQ app. This app allows you to monitor energy usage in real time, receive notifications, and manage payments directly from your mobile device.
📲 The Energy IQ app is available on Google Play: Energy IQ for Android.
📲 Download the Energy IQ app for iOS from the App Store: Energy IQ for iPhone/iPad.
Stay in Control with the Energy IQ App
Genesis Energy’s app provides clients with a simple and convenient way to manage their energy account. It allows users to monitor consumption in real time, pay bills, receive alerts, and access personalised insights. By centralising these tools, the app empowers clients with greater control, transparency, and the ability to make informed decisions about their energy usage.
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✔️Easy access to usage reports and billing history.
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✔️Notifications for high usage, bill reminders, and payment confirmations.
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✔️Ability to update personal and payment details securely.
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✔️Support for multiple devices: mobile, tablet, and desktop.
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✔️Secure authentication and data protection.
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✔️Access to promotions, discounts, and loyalty programs.
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✔️Customer support and FAQs accessible directly through the app.
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✔️Ability to monitor and manage energy consumption in real time.
For any questions or support, you can contact Genesis Energy by phone at 0800 300 400. Support is available Mon–Fri 8am–8pm to assist with billing, usage inquiries, or general questions.
Why Choose Genesis Energy?
Choosing the right electricity provider can make managing your energy simpler, more convenient, and tailored to your household needs. Genesis Energy offers reliable service, flexible payment options, and user-friendly tools to monitor and manage electricity usage efficiently.
- Customers can access online account to view bills, track consumption, submit meter readings, and receive important notifications—all from the comfort of home or on the go. Transparent pricing and clear communication ensure no surprises, helping households stay in control of their energy usage.
- In addition, Genesis Energy provides responsive customer support, ready to assist with billing, usage inquiries, and general guidance whenever you need help.
- By combining convenience, transparency, and reliable service, Genesis Energy delivers a seamless electricity experience that meets the needs of residential customers across New Zealand, making it easy to manage energy efficiently and confidently.