Sync Content 2025-11-17 17:52:24

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As of 2025, Grey Power Electricity holds an average customer rating of 4.3 out of 5 based on 1 platform. Customers reviewing Grey Power Electricity often share feedback about pricing, customer service, and their experiences with billing or contract management. Together with our expert Selectra analysis, we’ve summarised the key pros and cons to help you make an informed decision when switching your energy provider.

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Pros and Cons of Grey Power Electricity

Advantages of Choosing Grey Power Electricity
  • Significant renewable generation from hydro and geothermal.
  • New Tauhara plant adds reliable low-emissions supply.
  • Good Plans offer free or discounted off-peak hours.
  • No fixed terms on main residential plans.
  • Usage tracking via app and online account.
  • Removed disconnection fees for customers facing hardship.
Disadvantages of Choosing Grey Power Electricity
  • Savings require shifting usage into free periods.
  • Good Nights free hours Monday to Friday only.
  • Smart meter required for Good Plans eligibility.
  • Broadband only available when bundled with electricity.
  • Not yet a fully 100% renewable generator.
  • Prices and plan availability vary by region.

Selectra has developed extensive insight and expertise in New Zealand’s energy market, drawing on years of experience analysing electricity and gas providers around the world. Our in-depth guides explore everything Kiwis need to know about energy in Aotearoa — from electricity rates and provider comparisons to account management tips, connection details, and real customer reviews.

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Selectra’s Opinion on Grey Power Electricity

Grey Power Electricity is a member-focused plan run in partnership with Pulse Energy aimed at older customers; it promotes simple pricing, member benefits and support for Grey Power federation activities. This can be a good match for retirees seeking clarity and steady pricing, but it’s a niche product targeted to a membership base, so compare its tariffs with general market offers. 

Understanding Online Reviews

Review sites like Trustpilot can provide useful insights, but they are often dominated by customers who had a negative experience. As a result, the overall rating may not accurately reflect the typical experience for most customers, but rather the opinions of a vocal minority. For the most accurate picture, it’s best to consider both positive and negative reviews together.

What Do Customers Say About Grey Power Electricity on Google Maps?

Customers often share their experiences with Grey Power Electricity on Google Maps, providing insights into both the service and the facilities at their locations.

Many reviewers comment on the convenience and accessibility of Grey Power Electricity’s branches, including ease of finding parking, opening hours, and helpfulness of staff.

Feedback also frequently touches on customer service, billing inquiries, and the clarity of information provided at the locations. While most customers report positive experiences, some note areas for improvement, such as wait times or service efficiency. Overall, Google Maps reviews give a snapshot of what people can expect when visiting Grey Power Electricity in person.

Online Reviews for Grey Power Electricity
Platform Rating Number of Reviews
Google Maps 4.3 out of 5 42

How Do I Switch to Grey Power Electricity?

With many electricity providers operating across New Zealand, switching to Grey Power Electricity — or any other power company — is a simple process that can help you find a better deal or improve your service experience. Whether you’re after lower rates, renewable options, or better customer support, the steps are straightforward.

Here’s how to make the switch:

  1. Gather Your Information: Find a recent electricity bill to note your ICP number (Installation Control Point) and your average energy usage. This information ensures accurate plan comparisons.
  2. Compare Plans and Rates: Review electricity plans from Grey Power Electricity and other New Zealand providers. Check daily charges, unit rates (¢/kWh), contract lengths, and any exit fees to see which option fits your household best.
  3. Start Your Switch: Once you’ve found the right plan, begin your switch on Grey Power Electricity’s website or by calling their customer service team. They’ll handle all contact with your previous provider.
  4. Provide a Final Meter Reading: On or before your switch date, submit your meter reading to finalise the transfer. This ensures an accurate final bill from your old provider.

Switching electricity providers in New Zealand is quick, easy, and seamless — your power supply won’t be interrupted during the process.

Before you make your decision, it’s a good idea to see what other customers think. You can read reviews of Grey Power Electricity to learn more about real customer experiences with their pricing, service, and support.