Nova Energy: Company Overview and Services
Nova Energy supplies electricity and natural gas across New Zealand for homes and businesses, with straightforward plans and options the client can bundle. The provider also offers broadband and mobile services, plus solar buy-back for exported power and support for EV charging. The person can add gas to electricity on one bill, manage accounts in the Nova Hub app, and choose open-term or fixed contracts.
Who is Nova Energy?
Based in Wellington, the company locates many of its core corporate functions such as senior management, legal affairs and investor relations close to the local community and market it serves.
When was Nova Energy energy founded? It was established in 2012, and that founding date matters to clients because it signals operational maturity and a verifiable track record: a longer history suggests the provider has experience managing system risks, responding to regulatory change, investing in infrastructure and customer service, and building commercial and community relationships and is more likely to demonstrate creditworthiness and honour warranty or long-term commitments; by contrast, a recent founding date can indicate agility and innovation but generally warrants closer due diligence for long-term contracts.
Being part of the Todd Corporation group, the business benefits from established governance, shared resources, and coordinated strategy—ensuring clients receive consistent quality, access to broader expertise, and solutions aligned with industry best practices.
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Led by Babu Bahirathan, the organisation benefits from clear strategic direction, strong representation in industry and public forums, and decisive operational guidance—ensuring clients receive confident, well-led service and innovative solutions.
Key Facts About Nova Energy Background and Size
Originating from New Zealand, the company is governed by the legal, regulatory, and consumer-protection frameworks of that jurisdiction, which guide its operations and compliance obligations.
Employing around 242 (LinkedIn listed employees) people, the size of the workforce indicates the company’s capacity to manage operations, maintain infrastructure, and deliver services, which can affect the reliability and responsiveness experienced by customers.
Serving approximately 112,640 electricity customers (ICPs) as at 30 Jun 2021 customers, the size of the provider’s customer base can reflect its experience in managing a range of connections and the maturity of its service systems. A larger customer base usually indicates a well-established processes and widespread support, while a smaller base might suggest a more niche or local focus.
Manage Your Account Digitally
Access your balance, pay bills, track your usage, and update your personal details securely from any device, anytime. Enjoy the convenience of handling all your account needs from the comfort of your home or on the go.
Nova Energy makes it simple to manage your energy account digitally, providing both online and app-based options. You can access your account, view bills, track usage, and update payment information securely through https://novahub.co.nz/.
For even greater convenience, Nova Energy offers the Nova Hub app. This app allows you to monitor energy usage in real-time, receive notifications, and manage payments directly from your mobile device.
📲 The Nova Hub app is available on Google Play: Nova Hub for Android.
📲 Download the Nova Hub app for iOS from the App Store: Nova Hub for iPhone/iPad.
Stay in Control with the Nova Hub App
Nova Energy’s app provides clients with a simple and convenient way to manage their energy account. It allows users to monitor consumption in real time, pay bills, receive alerts, and access personalised insights. By centralising these tools, the app empowers clients with greater control, transparency, and the ability to make informed decisions about their energy usage.
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✔️Easy access to usage reports and billing history.
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✔️Notifications for high usage, bill reminders, and payment confirmations.
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✔️Ability to update personal and payment details securely.
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✔️Support for multiple devices: mobile, tablet, and desktop.
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✔️Secure authentication and data protection.
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✔️Access to promotions, discounts, and loyalty programs.
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✔️Customer support and FAQs accessible directly through the app.
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✔️Ability to monitor and manage energy consumption in real time.
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✔️ EV charging via Nova Charge Hub app (optional).
For any questions or support, you can contact Nova Energy by phone at 07 306 2700. Support is available during Mon–Fri: 8:30am–6:00pm to assist with billing, usage inquiries, or general questions.
Why Choose Nova Energy
Choosing the right electricity provider can make managing your energy simpler, more convenient, and tailored to your household needs. Nova Energy offers reliable service, flexible payment options, and user-friendly tools to monitor and manage electricity usage efficiently.- Customers can access online account to view bills, track consumption, submit meter readings, and receive important notifications—all from the comfort of home or on the go. Transparent pricing and clear communication ensure no surprises, helping households stay in control of their energy usage.
- In addition, Nova Energy provides responsive customer support, ready to assist with billing, usage inquiries, and general guidance whenever you need help.
- By combining convenience, transparency, and reliable service, Nova Energy delivers a seamless electricity experience that meets the needs of residential customers across New Zealand, making it easy to manage energy efficiently and confidently.