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App login & account access

Nova Energy login

Sign in to your Nova Energy account in seconds. View and pay bills, track real-time electricity usage, submit meter readings, manage payment options and receive account notifications — from the Nova Hub or the web portal.

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Overview

How the Nova Energy login works

The Nova Energy login process gives New Zealand customers secure access to their online account or mobile app. Once you're in, you can view and pay bills, check past transactions, track electricity (and where relevant gas or broadband) usage in real time, submit meter readings, manage payment options and receive account notifications.

You can sign in two ways: through the Nova Energy customer portal on the web (best on a laptop or desktop) or through the Nova Hub on your phone or tablet. Both share the same credentials, so a single email and password gets you into either.

Step-by-step

Nova Energy login for the first time

Follow these six steps once and the Nova Hub will remember you from then on.

1

Download the Nova Hub

Get the official Nova Energy app from Google Play, the App Store or your device's app store. Avoid third-party download mirrors.

2

Create or register your account

Open the app and choose Register or Create account. Enter your email and create a strong password.

3

Enter your account number or ICP

Provide the account number or ICP printed on a recent Nova Energy bill so the app can link your supply to the new login.

4

Confirm your email address

Click the verification link in the email you receive. This activates the new login.

5

Sign in

Return to the app and sign in with your email and password.

6

Enable biometric login (optional)

Switch on Face ID, fingerprint or a PIN inside the app settings to skip the password from now on.

Open the Nova sign-in page

Get the app

Where to download the Nova Hub

Always install from the official store below. Avoid sideloaded APKs or third-party mirrors.

Google Play

Nova Hub for Android

App Store

Nova Hub for iPhone & iPad

Why use it

What you can do in the Nova Hub

Using the Nova Energy app makes managing your account simpler than relying on paperwork or phone calls. Bills, usage, payments and customer support live in a single place — and push notifications keep you on top of what matters.

Nova Energy app features

  • View electricity and gas usage and past bills.
  • Pay bills by credit card or online eftpos.
  • Set up direct debit for automatic payments.
  • Submit meter readings directly from the app.
  • See current account balance at a glance.
  • Enable e-billing for paperless account statements delivery.
  • Manage WiFi passwords, access times, and speed checks.
  • Receive bill notifications and helpful payment reminders.
  • Manage broadband plan details and account information.
  • Check mobile voicemail and roaming settings in-app.
  • Apply for broadband and view active plan.

Real user feedback

What people say about the Nova Hub

App-store ratings tell you which features actually work in daily use — which screens are easy, where bill payments or usage tracking shine, and where customer support pays off. Use these numbers as one data point before you commit.

App-store reviews for the Nova Hub
Platform Rating Reviews
App Store 2.4 / 5 5
Google Play 4.5 / 5 10,000
Read real customer reviews of Nova Energy

Resolve issues quickly

Common login problems with the Nova Hub

Most Nova Energy sign-in errors fall into one of five buckets. Walk through the matching row below before contacting support.

Did not receive the verification or password-reset email

Possible causes

  • Wrong email address used at sign-up
  • Email landed in Spam, Junk or Promotions
  • Corporate or ISP filter blocked delivery

How to fix it

  1. 1 Search your mailbox for "Nova Energy"
  2. 2 Check Spam, Junk and Promotions folders
  3. 3 Add the sender to your safe-senders list
  4. 4 On a work email, ask IT to whitelist the retailer domain
  5. 5 Still nothing? Call support with your account number

Account number or ICP not recognised

Possible causes

  • Wrong reference entered
  • Typos (O vs 0, extra spaces)
  • Bill belongs to a different property or person

How to fix it

  1. 1 Use the number labelled "Account number" (or ICP) exactly as printed on a recent bill
  2. 2 Strip spaces, hyphens and trailing dots
  3. 3 Photograph the bill and contact customer service if it still fails

Saved credentials stopped working after an app update

Possible causes

  • The update invalidated the saved session token
  • Forced password rotation by the retailer

How to fix it

  1. 1 Sign in again with your email and password
  2. 2 Reset your password from the login screen if needed
  3. 3 Re-enable biometric login (Face ID or fingerprint) after the new sign-in

Two-factor or verification code never arrives

Possible causes

  • Phone number on file is out of date
  • Mobile-network or SMS-gateway delay
  • Network filters blocking short-code SMS

How to fix it

  1. 1 Check the phone number stored on your account
  2. 2 Request a voice call instead of an SMS if the app offers it
  3. 3 Switch to an authenticator app if supported
  4. 4 Wait a couple of minutes; codes occasionally arrive late

Multiple ICPs or properties linked to one login

Possible causes

  • Same email used for several supply points
  • Moved house and old ICP still attached

How to fix it

  1. 1 Use the in-app account or property switcher
  2. 2 Ask Nova Energy to merge or split ICPs to the right profile
  3. 3 Confirm the active ICP before paying so the right bill is settled
Still stuck? Contact Nova Energy support on 07 306 2700 (Mon–Fri: 8:30am–6:00pm).
$1,242 a year between the cheapest and dearest plan on Vector (Auckland) today
Pro tip

Logged in? Now check the price.

Your usage is usually in your Nova account or app. Add up the last 12 months, bring it to the comparator and see who would charge you the least for it.

Live from our data: 38 standard-meter plans on Vector (Auckland), priced at 7,000 kWh a year incl. GST. Your own gap depends on your network, usage and meter.

Price my usage

Common questions

Nova Energy login — frequently asked questions

Download the official Nova Hub from your phone's app store (or open the customer portal on a desktop). Choose Register if you don't yet have a login, enter your email and create a password, then provide the account number or ICP printed on a recent Nova Energy bill. Confirm your email via the verification link and you're in. Most apps then offer biometric login (Face ID or fingerprint) for faster future sign-ins.

Tap Forgot password? on the login screen of the app or the customer portal and enter the email you used at sign-up. A reset link is emailed within a minute or two. If it doesn't arrive, check Spam and Promotions, then contact Nova Energy support directly on 07 306 2700.

The app gives you the same things you'd expect from any modern NZ retailer: view and download bills, track electricity (and where applicable broadband or gas) usage, pay invoices with a saved card or direct debit, submit a self-read meter reading, update bank details and message customer service without queueing on the phone. Push notifications alert you when a new bill is issued or a payment goes through.

The Nova Hub is published on the official Google Play and Apple App Store channels and uses standard HTTPS plus token-based authentication. Enable biometric login (fingerprint or Face ID) and a screen-lock on your device for an extra layer of protection. Never share your password by email or SMS — Nova Energy support will never ask for it.

Yes. If you have several ICPs (a holiday home, a tenancy, a small business) you can link them to a single login and switch between them inside the app. If your old property is still listed after a move, contact Nova Energy so the ICP is moved off your profile and you stop seeing bills that aren't yours.