Sync Content 2025-11-17 17:52:22
As of 2025, Octopus Energy holds an average customer rating of 4.1 out of 5 based on 4 platforms. Customers reviewing Octopus Energy often share feedback about pricing, customer service, and their experiences with billing or contract management. Together with our expert Selectra analysis, we’ve summarised the key pros and cons to help you make an informed decision when switching your energy provider.
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Pros and Cons of Octopus Energy
Advantages of Choosing Octopus Energy
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Disadvantages of Choosing Octopus Energy
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Selectra has developed extensive insight and expertise in New Zealand’s energy market, drawing on years of experience analysing electricity and gas providers around the world. Our in-depth guides explore everything Kiwis need to know about energy in Aotearoa — from electricity rates and provider comparisons to account management tips, connection details, and real customer reviews.
Selectra’s Opinion on Octopus Energy
Octopus brought its global technology platform (Kraken) to NZ and aims to offer competitive, tech-driven tariffs and good customer experience. It’s attractive for people who want innovative pricing or smart-home integrations. As an international entrant it offers competitive choices, but check whether local customer support, specific plan coverage in your region, and any introductory offers match your household needs.
Review sites like Trustpilot can provide useful insights, but they are often dominated by customers who had a negative experience. As a result, the overall rating may not accurately reflect the typical experience for most customers, but rather the opinions of a vocal minority. For the most accurate picture, it’s best to consider both positive and negative reviews together.
What Do Customers Say About Octopus Energy on Trustpilot?
Customer review platforms such as Trustpilot give a genuine view of how people feel about their energy provider. They highlight real experiences shared by customers, offering a useful snapshot of overall satisfaction.
Reviews can reveal honest feedback about customer service, billing accuracy, reliability, and how well a company resolves complaints.
By comparing ratings across platforms, consumers can get a clearer and more balanced understanding of Octopus Energy’s reputation and whether it aligns with what the company promises.
| Platform | Rating | Number of Reviews |
|---|---|---|
| Trustpilot | 3.3 out of 5 | 3 |
What Do Customers Say About Octopus Energy on Google Maps?
Customers often share their experiences with Octopus Energy on Google Maps, providing insights into both the service and the facilities at their locations.
Many reviewers comment on the convenience and accessibility of Octopus Energy’s branches, including ease of finding parking, opening hours, and helpfulness of staff.
Feedback also frequently touches on customer service, billing inquiries, and the clarity of information provided at the locations. While most customers report positive experiences, some note areas for improvement, such as wait times or service efficiency. Overall, Google Maps reviews give a snapshot of what people can expect when visiting Octopus Energy in person.
| Platform | Rating | Number of Reviews |
|---|---|---|
| Google Maps | 4.8 out of 5 | 19 |
How Do I Switch to Octopus Energy?
With many electricity providers operating across New Zealand, switching to Octopus Energy — or any other power company — is a simple process that can help you find a better deal or improve your service experience. Whether you’re after lower rates, renewable options, or better customer support, the steps are straightforward.
Here’s how to make the switch:
- Gather Your Information: Find a recent electricity bill to note your ICP number (Installation Control Point) and your average energy usage. This information ensures accurate plan comparisons.
- Compare Plans and Rates: Review electricity plans from Octopus Energy and other New Zealand providers. Check daily charges, unit rates (¢/kWh), contract lengths, and any exit fees to see which option fits your household best.
- Start Your Switch: Once you’ve found the right plan, begin your switch on Octopus Energy’s website or by calling their customer service team. They’ll handle all contact with your previous provider.
- Provide a Final Meter Reading: On or before your switch date, submit your meter reading to finalise the transfer. This ensures an accurate final bill from your old provider.
Switching electricity providers in New Zealand is quick, easy, and seamless — your power supply won’t be interrupted during the process.
Before you make your decision, it’s a good idea to see what other customers think. You can read reviews of Octopus Energy to learn more about real customer experiences with their pricing, service, and support.