Customer service phone: no dedicated number is listed. Customer support hours are Monday to Friday, 8:30am–4:30pm. For faults and outages, a toll-free urgency line is available 24/7 on 0800 688 243 (0800 OUTAGE). General enquiries can be emailed to [email protected]. Support is primarily via email and callbacks during business hours.
Toast Electric contact details
The table below gives you a complete overview of all the ways you can contact Toast Electric.
|
|
|---|---|
| Working hours | Outage service available 24/7 |
| Emergency number | 0800 688 243 (0800 OUTAGE) |
| [email protected] | |
| Address | 2 Forresters Lane, Te Aro, Wellington 6011 |
| Social media network: |
Facebook |
Toast Electric hotline not reachable? – What you can do:
If Toast Electric cannot be reached by phone, there are several ways to still get support:
- Write an email to Toast Electric customer service at: [email protected].
If you experience an urgent issue related to electricity supply or infrastructure, using Toast Electric’s emergency line at 0800 688 243 (0800 OUTAGE) ensures prompt attention and coordination with the local distributor if needed.
When to call your electricity Distributor instead of Toast Electric?
Your electricity distributor is responsible for the physical network that brings electricity to your property, including poles, wires, substations, and transformers.
Call your distributor immediately if you encounter:
- Fallen or damaged power lines
- Sparks or electrical fires near power infrastructure
- Sudden, widespread power outages in your area
- Exposed live wires or other hazards
Distributors are trained to safely handle electrical emergencies. For infrastructure issues, always contact the distributor first.
While waiting for the distributor to respond, keep a safe distance from damaged equipment or fallen wires and ensure that others do the same. Do not attempt to move or touch any electrical infrastructure yourself. Distributors are specially trained to handle emergencies safely and restore power efficiently. For any network or infrastructure issues, always contact the distributor first rather than Toast Electric, to ensure the situation is managed correctly.
When should you contact Toast Electric in writing?
If you have any questions or concerns about your energy contract, you can send your inquiries or requests in writing via email or through the contact form on Toast Electric’s website.
Toast Electric email
Use [email protected] for submitting requests or documents. Provide clear information to ensure quick handling.
Typical issues that can be handled effectively via email include:
- General enquiries about accounts or services
- Submitting documents, such as proof of address or identification
- Requesting account changes, such as updating contact information or billing details
- Submitting complaints or feedback that require a written record
- Asking questions about payment arrangements or billing issues
When contacting Toast Electric by email, ensure that your message includes clear and relevant details to help the team respond efficiently. While email is suitable for many requests, urgent matters—such as power outages, electrical hazards, or emergencies—should be reported via phone or the appropriate emergency channels to ensure a prompt response.
Contact Toast Electric on social media
Social media contact is best suited for general enquiries, quick questions, or updates about your account, but it may not be the most secure channel for sharing sensitive information. Providing clear and concise details helps the team understand your request and respond efficiently. Toast Electric aims to monitor social media messages regularly and provide timely, helpful replies while maintaining privacy and security standards.
Toast Electric on social media:
How to make a complaint to Toast Electric
If you are a consumer who is dissatisfied with any aspect of the service provided by Toast Electric, you can submit a complaint through several convenient channels. Complaints can be sent by email, completed via the online contact form, or posted by mail. Providing clear details about the issue helps the team understand and respond effectively. Toast Electric is committed to reviewing each complaint promptly and ensuring concerns are addressed fairly and resolved as quickly as possible.
Escalating your complaint
If unresolved, escalate to Utilities Disputes Limited (UDL), NZ’s independent dispute resolution service for electricity and gas.
- Online form: UDL complaint form
- Phone: 0800 22 33 40 or +64 4 914 4630
- Email: [email protected]
- Postal address: Freepost 192682, PO Box 5875, Wellington 6140
For more info: UDL official site
Conditions for submitting a complaint
- You must be the account holder or registered director (for businesses).
- Your provider must be a UDL member or obligated to be one.
- Attempt to resolve with the provider before contacting UDL.
If the complaint is not resolved in 20 working days or you are unsatisfied with the solution, you can request a review by UDL. Keep all documents and correspondence.
UDL (Utilities Disputes Limited) is New Zealand’s independent dispute resolution service for electricity and gas. If your complaint with a provider isn’t resolved within 20 working days, or you’re unhappy with the outcome, you can request UDL to review it. Always keep all related documents and correspondence for the process.