Do you have a phone number I can call?

Selectra New Zealand is an editorial and comparison team, not a call centre, so we are reachable by email at aurian.demaupeou@selectra.info. If you need to speak to someone about your account, the right number is on your latest power bill or on your retailer's website.

I spotted a wrong rate or a broken link. What should I do?

Please tell us. Email the page URL and what looks wrong to aurian.demaupeou@selectra.info with the subject "Correction". Reader reports are one of the main ways we keep provider plans and pricing current.

Contact Selectra New Zealand | Email & who to contact for power help

Reach the team

Email the Selectra team

There is one inbox for everything editorial. Add a subject prefix from the cards below so your message lands with the right person faster.

General inbox

[email protected]

Written in English and monitored on New Zealand business days. We answer every genuine message; we do not send marketing and we never share your address.

Write to us

Corrections & editorial

An out-of-date rate, a broken link, a factual error or a suggestion for a guide. Please include the page URL.

Email with subject “Correction”

Partnerships & media

Power companies, lines companies, journalists or data partners who want to work with the Selectra team in New Zealand.

Email with subject “Partnership”

Legal & copyright

Reuse of our content, trademark questions or any legal notice. See the legal notice for the full terms.

Email with subject “Legal”

Privacy & your data

Access, correct or delete the data we hold about you under the New Zealand Privacy Act 2020.

Email with subject “Privacy”

Before you write

Who to actually contact

Most people who land here want their power company or a regulator, not a comparison site. If your question is on this list, you will get help much faster from the right body below.

A billing question or refund

Your electricity retailer

They issue your bill and hold your account, so they are the only ones who can adjust a charge or arrange a refund. Their number is on your latest power bill.

A power outage

Your local lines company (24/7)

Outages are fixed by the lines company that owns the poles and wires in your area, never your retailer. Check the live outage map first.

Switching power company

Compare retailers and switch

Anyone in New Zealand can switch retailer for free and a switch usually takes only a few business days. Compare plans before you choose.

A meter or connection issue

Your lines company (distributor)

New connections, meter reads, reconnections and disconnections are run by your lines company, not the retailer that bills you.

An unresolved complaint

Utilities Disputes (free)

If your retailer or lines company cannot resolve a complaint, Utilities Disputes settles energy disputes at no cost to you.

A market or pricing rule

The Electricity Authority

The Electricity Authority (Te Mana Hiko) regulates the electricity market, while the Commerce Commission oversees what lines companies are allowed to charge.

Not sure who serves your address? Find your lines company on the electricity network hub, or compare every plan on our providers page.

Who we are

Who publishes Selectra New Zealand

Selectra New Zealand is the local edition of an international energy comparison service. Reader questions go by email; formal and postal mail goes to the registered office.

Publisher

Company:: Selectra SAS
Founded:: 2007, by Xavier Pinon and Aurian de Maupeou
Team:: 1,500+ people across 18 countries
Registered office:: 66 rue Sébastien Mercier, 75015 Paris, France
Email:: [email protected]

Full company details are in the legal notice.

Free, independent, no call centre

Free to use: no account, no sign-up and no charge for anything on the site.

Independent: no commercial tie to the retailers or lines companies we cover, unless a page says so.

Email only: we are an editorial team, not a phone line, so the fastest route to us is always [email protected].

If something is wrong

How we handle a complaint

If you are unhappy with something we published, here is exactly what happens after you write in. This covers our content only; complaints about your power service go to your retailer, lines company or Utilities Disputes.

You write in

Email [email protected] with the page URL and what is wrong. You will get an acknowledgement.

We review

The editorial desk checks the facts and replies within 10 business days, correcting the page where you are right.

You can escalate

Still not resolved? A senior editor takes a second look within a further 15 business days, independent of the first review.

Quick answers

Frequently asked questions

No. Selectra New Zealand is a free, independent comparison service, not your power company. We do not bill you, hold your account or supply your electricity, so we cannot change a charge, issue a refund or restore service. For anything on your account, contact the retailer printed on your power bill.

Selectra New Zealand is an editorial and comparison team, not a call centre, so we are reachable by email at [email protected]. If you need to speak to someone about your account, the right number is on your latest power bill or on your retailer's website.

We aim to answer every genuine message within two New Zealand business days. Corrections to a page are usually the fastest, because the editorial desk can verify and update the figure directly.

Please tell us. Email the page URL and what looks wrong to [email protected] with the subject "Correction". Reader reports are one of the main ways we keep provider plans and pricing current.

No. Selectra New Zealand is published by Selectra SAS and has no commercial affiliation with the retailers, lines companies or regulators it covers unless that is clearly stated on a specific page. Brand names such as Genesis, Meridian, Mercury or Contact belong to their respective owners and are used here for information only.

Selectra New Zealand is the local edition of an international energy comparison service published by Selectra SAS, a company registered in Paris, France, operating in 18 countries. Postal mail goes to the registered office in Paris; day-to-day reader questions are handled by email.

The team

The people behind Selectra New Zealand

Energy economists, market analysts and content editors, drawn from the wider Selectra group to staff the New Zealand desk.

Cornelia Zavoianu

International energy expert

Cornelia researches retail electricity and natural gas markets across the Selectra group, from Europe to North America. She studies each market's tariff rules, switching mechanics and consumer-protection policies, then turns the dense regulatory language into plain guides that any household can act on.

For Selectra New Zealand she focuses on making the country's energy landscape readable: who your retailer is, which lines company runs your connection, and the practical levers that actually move a Kiwi power bill.

Read Cornelia's profile Email Cornelia

One inbox

Still need us?

Corrections, partnerships, legal and privacy requests all go to our team. For anything on your bill, account or power service, your retailer, lines company or Utilities Disputes is the right place.

Email us Compare providers

International presence

Selectra around the world

Selectra New Zealand is part of Selectra, present in 27 countries across 3 continents, all working to help consumers cut their energy bills.

Austria

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