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Selectra New Zealand
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NZ electricity retailer

Frank Energy electricity

Founded in 2021 and headquartered in Auckland, Frank Energy supplies electricity to households across New Zealand. Compare plans, contact, app, ownership and reviews below.

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Founded 2021 New Zealand Privately owned

Founded

2021

Years in NZ market

About

Who is Frank Energy?

The company is headquartered in Auckland, where it bases its senior management, customer operations and regulatory functions.

Frank Energy was established in 2021. A longer track record means more years operating under New Zealand's regulatory framework and a wider history of customer feedback, billing systems and grid relationships.

Frank Energy is part of the Genesis Energy Limited group, which provides shared governance, financial backing and a broader pool of expertise.

The company is based in New Zealand and is regulated by the Electricity Authority and the Commerce Commission.

Frank plans

Current Frank Energy electricity plans

Live plan data from the Selectra Energy-Core API. Compare contract length, exit fees, solar buy-back and renewable status side-by-side, then confirm your address-specific quote with the retailer before switching.

No public plans for Frank Energy are currently listed in the comparator. Most New Zealand retailers offer custom quotes by address — call them directly or browse the other retailers in our directory for live rates in your region.

Self-service

Manage your Frank account online

Pay bills, track consumption, update payment details and message support — without a phone call.

Online account

Web portal for desktop & tablet

  • View and download every bill since you joined.
  • Submit a self-read meter reading.
  • Update bank details, address and payment method.
  • Message customer service without queueing on the phone.
Sign in to Frank

Frank Energy mobile app

iOS & Android

  • Real-time consumption alerts and usage graphs.
  • Push notifications for new bills and payment confirmations.
  • Quick pay with stored card or direct debit.
  • Manage rewards, promotions or free-hour periods (where offered).
Google Play App Store

Get in touch

Contact Frank Energy

Phone

0800 086 400

Email / contact form

[email protected]

Head office

155 Fanshawe Street, Auckland Central, Auckland 1010, New Zealand

Faults & emergencies

111

Verdict

What to expect from Frank Energy

Regulated NZ retailer

Frank Energy is licensed by the Electricity Authority and bound by the Consumer Care Guidelines for residential customers.

Switching is free

Joining Frank takes 5–10 working days. Your power supply is not interrupted, and the new retailer handles the transfer with your old one.

Compare before you switch

Always cross-check Frank prices against other retailers — savings depend on your kWh usage and region.

Save up to $400 per year
Free comparison, no commitment

Not sure Frank Energy is the cheapest option for you?

Kiwi households can save up to $400 per year by switching to the right retailer for their usage. Compare every NZ electricity retailer in under a minute.

Compare all NZ retailers

Common questions

The Selectra expert answers your questions about Frank Energy

Frank Energy is one of New Zealand's licensed electricity retailers, regulated by the Electricity Authority. Whether it is the right fit for your household depends on your usage profile, region, and the rates available on the plans listed above. Always compare your quoted price against several other retailers based on your address and 12-month consumption before you switch.

Switching to Frank Energy is usually completed within a few days, up to a regulated maximum of 10 working days, and your power supply is never interrupted. Sign up online with your address and ICP number (printed on any past power bill). Frank Energy will handle the transfer with your current retailer, including the final reading.

New Zealand consistently runs one of the greenest grids in the OECD: around 80% to 90% of grid electricity comes from renewable sources (hydro, geothermal, wind), with recent full-year figures sitting above 85% and individual quarters occasionally exceeding 95%. Some retailers (notably Mercury and Meridian) market themselves as 100% renewable. Check the plan badges above — offers tagged green energy are sold as renewable-only.

Most NZ electricity plans have no exit fees on open-term contracts. Fixed-term plans may include a break fee if you switch before the term ends. The "Exit fees" line on each plan card above shows the current policy.

You can reach Frank Energy by phone at 0800 086 400. Most retailers also offer in-app support, web chat and an online help centre — see the Account & app section above.