Frank Energy: Company Overview and Services
Frank Energy offers electricity and natural gas in many parts of New Zealand for homes and businesses. The provider focuses on simple, sharp pricing and flexible plans, with easy online sign-up and an app to track usage, pay bills, and manage accounts. Options can include off-peak or EV‑friendly rates where available, and the consumer benefits from straightforward communications and practical support from a well-known Kiwi brand.
Who is Frank Energy?
Based in Auckland, the company locates many of its core corporate functions such as senior management, legal affairs and investor relations close to the local community and market it serves.
When was Frank Energy energy founded? It was established in 2021, and that founding date matters to clients because it signals operational maturity and a verifiable track record: a longer history suggests the provider has experience managing system risks, responding to regulatory change, investing in infrastructure and customer service, and building commercial and community relationships and is more likely to demonstrate creditworthiness and honour warranty or long-term commitments; by contrast, a recent founding date can indicate agility and innovation but generally warrants closer due diligence for long-term contracts.
Being part of the Genesis Energy Limited group, the business benefits from established governance, shared resources, and coordinated strategy—ensuring clients receive consistent quality, access to broader expertise, and solutions aligned with industry best practices.
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Led by Malcolm Johns (CEO, Genesis Energy Limited – parent company), the organisation benefits from clear strategic direction, strong representation in industry and public forums, and decisive operational guidance—ensuring clients receive confident, well-led service and innovative solutions.
Key Facts About Frank Energy Background and Size
Originating from New Zealand, the company is governed by the legal, regulatory, and consumer-protection frameworks of that jurisdiction, which guide its operations and compliance obligations.
The company is not publicly listed and does not produce market disclosures in the same way as listed entities.
Major shareholders include Genesis Energy Limited (100%), highlighting the primary stakeholders who hold influence over strategic and long-term decisions.
Manage Your Account Digitally
Access your balance, pay bills, track your usage, and update your personal details securely from any device, anytime. Enjoy the convenience of handling all your account needs from the comfort of your home or on the go.
Frank Energy makes it simple to manage your energy account digitally, providing both online and app-based options. You can access your account, view bills, track usage, and update payment information securely through https://myaccount.frankenergy.co.nz/login.
For even greater convenience, Frank Energy offers the Frank Energy app. This app allows you to monitor energy usage in real-time, receive notifications, and manage payments directly from your mobile device.
📲 The Frank Energy app is available on Google Play: Frank Energy for Android.
📲 Download the Frank Energy app for iOS from the App Store: Frank Energy for iPhone/iPad.
Stay in Control with the Frank Energy App
Frank Energy’s app provides clients with a simple and convenient way to manage their energy account. It allows users to monitor consumption in real time, pay bills, receive alerts, and access personalised insights. By centralising these tools, the app empowers clients with greater control, transparency, and the ability to make informed decisions about their energy usage.
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✔️Easy access to usage reports and billing history.
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✔️Notifications for high usage, bill reminders, and payment confirmations.
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✔️Ability to update personal and payment details securely.
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✔️Support for multiple devices: mobile, tablet, and desktop.
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✔️Secure authentication and data protection.
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✔️Access to promotions, discounts, and loyalty programs.
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✔️Customer support and FAQs accessible directly through the app.
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✔️Ability to monitor and manage energy consumption in real time.
For any questions or support, you can contact Frank Energy by phone at 0800 086 400.
Why Choose Frank Energy
Choosing the right electricity provider can make managing your energy simpler, more convenient, and tailored to your household needs. Frank Energy offers reliable service, flexible payment options, and user-friendly tools to monitor and manage electricity usage efficiently.- Customers can access online account to view bills, track consumption, submit meter readings, and receive important notifications—all from the comfort of home or on the go. Transparent pricing and clear communication ensure no surprises, helping households stay in control of their energy usage.
- In addition, Frank Energy provides responsive customer support, ready to assist with billing, usage inquiries, and general guidance whenever you need help.
- By combining convenience, transparency, and reliable service, Frank Energy delivers a seamless electricity experience that meets the needs of residential customers across New Zealand, making it easy to manage energy efficiently and confidently.